Dynamic leader in Content Development and Training Management at iMerit Technology Services Pvt Ltd, skilled in creating engaging AI/ML e-learning content and adept in stakeholder communication. Innovatively led projects enhancing learning outcomes for 3,500+ associates, showcasing adaptability and a flair for creativity. Excelled in employing Articulate Storyline and instructional design, mentoring eight trainers for top-tier clients.
Overview
13
13
years of professional experience
Work History
Content Development and Training Management
iMerit Technology Services Pvt Ltd
Kolkata
11.2017 - Current
Creating learner-focused, engaging e-learning content on AI/ML, Medical AI, Generative AI, and AI-based entertainment devices, incorporating infographics, microlearning, interactive case studies, and problem-solving activities to make learning more effective. Applied industry-leading instructional design models like ADDIE and Gagné’s Nine Events to develop well-structured, data-driven learning experiences tailored to business and learner needs.
Developed and delivered both ILT and ITP-based training programs using Articulate Storyline, Microsoft PowerPoint, and other e-learning tools, while following adult learning principles and best practices in instructional design. Ensured smooth integration with Moodle LMS to track learner progress, performance, and engagement through automated analytics. Designed competency-based assessments, real-time feedback loops, and scenario-based evaluations to measure and improve learning outcomes.
Utilized the latest learning technologies, working with Moodle LMS platforms, as well as authoring tools such as Articulate 360, Adobe Captivate, Camtasia, Vyond, and Genially. Used AI-driven instructional design tools, like Synthesia, ChatGPT, Canva, and Audiate, to create interactive, mobile-friendly learning content. Ensured content was SCORM-compliant for seamless integration, tracking, and reporting through the LMS. Enhanced course effectiveness with data-driven insights by using A/B testing, heatmaps, and learner behavior analysis to optimize training programs.
Led the complete instructional design process, from training needs analysis, and content creation, to storyboarding, and scriptwriting. Worked closely with subject matter experts, UX/UI designers, and multimedia developers to design interactive, engaging learning experiences, incorporating gamification elements with badges, leaderboards, and rewards, with adaptive learning paths to cater to different learner styles.
Designed learning strategies and delivery methods that aligned with both business objectives and learner needs. Maintained regular collaboration with internal and external clients, holding sprint meetings, gathering feedback, and making iterative improvements to ensure continuous course enhancement. Followed Agile and SCRUM methodologies to meet project deadlines and evolving training requirements.
Experienced in using project management tools like Trello and Jira to streamline workflows, manage feedback loops, and ensure smooth course delivery. Conducting ILT sessions for Computer Vision, Content, NLP, and Gen AI-based projects. Evaluating progress and efficiency through post-assessments, process knowledge tests, and dip checks. Conducting TTT with newly joined and promoted trainers on training delivery mechanisms, and mentoring them on course content, learning trajectory, and internal L&D best practices.
Data Annotator/Quality Check
iMerit Technology Services Pvt Ltd
11.2017 - 08.2018
Annotating data for Natural Language Processing and Computer Vision projects
Working on AI data for worldwide e-commerce clients
Quality-checking labelled data by associates before final delivery to the client
Senior Customer Service Associate
Sun Knowledge Pvt Ltd
09.2015 - 07.2017
Managing healthcare provider queries over voice and non-voice channels
Assisting healthcare providers with ICD 10 codes for claim submission
Assisting insured members with claims and authorization-related queries
Assisting insured members with the ICD 10 codes required for the procedures they need
Checking submitted claims by healthcare providers for consistency and adherence with the approved ICD codes
Modifying and rectifying ICD 10 codes in submitted claims from providers and members and assisting them with re-submissions
Processing corrected claims for payment
Complaints Escalation Desk
Wipro BPS
12.2013 - 06.2015
Tracking unresolved complaints by customers and resolving them through deep troubleshooting, refunds, and compensations
Liaising with engineers for hardware component faults
Escalating complaints to the CEO’s office for final resolution
Customer Service Associate
Wipro BPS
08.2012 - 12.2013
Handling customer queries regarding fixed-line phone and broadband disconnections for a UK-based telecom and broadband provider
Following laid down procedures to help resolve the issue on the call
Escalating unresolved issues for physical repairs to the phone line from exchanges to customers’ premises
Scheduling engineer visits to resolve issues inside customers’ residences
Education
B.Com -
Calcutta University
01.2012
Class XII -
Bhartiya Vidya Bhavan
01.2007
Class X -
Bhartiya Vidya Bhavan
01.2005
Skills
Presentation development
Outstanding communication skills
Creativity and innovation
Stakeholder communication
Adaptability and flexibility
Creative and resourceful
Multitasking and organization
Research and analysis
Accomplishments
Single-handedly developed multiple e-learning content pieces for internal training using Articulate Storyline, PowerPoint, and Synthesia from scratch. 3,500+ associates across locations have been trained on them and moved into production.
Over 900 associates have been trained through instructor-led training (ILT).8 trainers mentored for different processes for reputed clients like eBay, LinkedIn, Amazon, Tally, Revolut and Ford.
Disclaimer
I hereby declare that the above-given information is true to the best of my knowledge.
Business Development Officer/Senior Training Specialist at Advanced Utility SystemsBusiness Development Officer/Senior Training Specialist at Advanced Utility Systems
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC