DEBJYOTI MUSTAFI
Kolkata
Summary
Dynamic leader in Content Development and Training Management at iMerit Technology Services Pvt Ltd, skilled in creating engaging AI/ML e-learning content and adept in stakeholder communication. Innovatively led projects enhancing learning outcomes for 3,500+ associates, showcasing adaptability and a flair for creativity. Excelled in employing Articulate Storyline and instructional design, mentoring eight trainers for top-tier clients.
Overview
13
13
years of professional experience
Work History
Content Development and Training Management
iMerit Technology Services Pvt Ltd
Kolkata
11.2017 - Current
- Creating learner-focused, engaging e-learning content on AI/ML, Medical AI, Generative AI, and AI-based entertainment devices, incorporating infographics, microlearning, interactive case studies, and problem-solving activities to make learning more effective. Applied industry-leading instructional design models like ADDIE and Gagné’s Nine Events to develop well-structured, data-driven learning experiences tailored to business and learner needs.
- Developed and delivered both ILT and ITP-based training programs using Articulate Storyline, Microsoft PowerPoint, and other e-learning tools, while following adult learning principles and best practices in instructional design. Ensured smooth integration with Moodle LMS to track learner progress, performance, and engagement through automated analytics. Designed competency-based assessments, real-time feedback loops, and scenario-based evaluations to measure and improve learning outcomes.
- Utilized the latest learning technologies, working with Moodle LMS platforms, as well as authoring tools such as Articulate 360, Adobe Captivate, Camtasia, Vyond, and Genially. Used AI-driven instructional design tools, like Synthesia, ChatGPT, Canva, and Audiate, to create interactive, mobile-friendly learning content. Ensured content was SCORM-compliant for seamless integration, tracking, and reporting through the LMS. Enhanced course effectiveness with data-driven insights by using A/B testing, heatmaps, and learner behavior analysis to optimize training programs.
- Led the complete instructional design process, from training needs analysis, and content creation, to storyboarding, and scriptwriting. Worked closely with subject matter experts, UX/UI designers, and multimedia developers to design interactive, engaging learning experiences, incorporating gamification elements with badges, leaderboards, and rewards, with adaptive learning paths to cater to different learner styles.
- Designed learning strategies and delivery methods that aligned with both business objectives and learner needs. Maintained regular collaboration with internal and external clients, holding sprint meetings, gathering feedback, and making iterative improvements to ensure continuous course enhancement. Followed Agile and SCRUM methodologies to meet project deadlines and evolving training requirements.
- Experienced in using project management tools like Trello and Jira to streamline workflows, manage feedback loops, and ensure smooth course delivery. Conducting ILT sessions for Computer Vision, Content, NLP, and Gen AI-based projects. Evaluating progress and efficiency through post-assessments, process knowledge tests, and dip checks. Conducting TTT with newly joined and promoted trainers on training delivery mechanisms, and mentoring them on course content, learning trajectory, and internal L&D best practices.
Data Annotator/Quality Check
iMerit Technology Services Pvt Ltd
11.2017 - 08.2018
- Annotating data for Natural Language Processing and Computer Vision projects
- Working on AI data for worldwide e-commerce clients
- Quality-checking labelled data by associates before final delivery to the client
Senior Customer Service Associate
Sun Knowledge Pvt Ltd
09.2015 - 07.2017
- Managing healthcare provider queries over voice and non-voice channels
- Assisting healthcare providers with ICD 10 codes for claim submission
- Assisting insured members with claims and authorization-related queries
- Assisting insured members with the ICD 10 codes required for the procedures they need
- Checking submitted claims by healthcare providers for consistency and adherence with the approved ICD codes
- Modifying and rectifying ICD 10 codes in submitted claims from providers and members and assisting them with re-submissions
- Processing corrected claims for payment
Complaints Escalation Desk
Wipro BPS
12.2013 - 06.2015
- Tracking unresolved complaints by customers and resolving them through deep troubleshooting, refunds, and compensations
- Liaising with engineers for hardware component faults
- Escalating complaints to the CEO’s office for final resolution
Customer Service Associate
Wipro BPS
08.2012 - 12.2013
- Handling customer queries regarding fixed-line phone and broadband disconnections for a UK-based telecom and broadband provider
- Following laid down procedures to help resolve the issue on the call
- Escalating unresolved issues for physical repairs to the phone line from exchanges to customers’ premises
- Scheduling engineer visits to resolve issues inside customers’ residences
Education
B.Com -
Calcutta University
01.2012
Class XII -
Bhartiya Vidya Bhavan
01.2007
Class X -
Bhartiya Vidya Bhavan
01.2005
Skills
- Presentation development
- Outstanding communication skills
- Creativity and innovation
- Stakeholder communication
- Adaptability and flexibility
- Creative and resourceful
- Multitasking and organization
- Research and analysis
Accomplishments
- Single-handedly developed multiple e-learning content pieces for internal training using Articulate Storyline, PowerPoint, and Synthesia from scratch. 3,500+ associates across locations have been trained on them and moved into production.
- Over 900 associates have been trained through instructor-led training (ILT).8 trainers mentored for different processes for reputed clients like eBay, LinkedIn, Amazon, Tally, Revolut and Ford.
Disclaimer
I hereby declare that the above-given information is true to the best of my knowledge.
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Content Development and Training Management
iMerit Technology Services Pvt Ltd
11.2017 - Current
Data Annotator/Quality Check
iMerit Technology Services Pvt Ltd
11.2017 - 08.2018
Senior Customer Service Associate
Sun Knowledge Pvt Ltd
09.2015 - 07.2017
Complaints Escalation Desk
Wipro BPS
12.2013 - 06.2015
Customer Service Associate
Wipro BPS
08.2012 - 12.2013
B.Com -
Calcutta University
Class XII -
Bhartiya Vidya Bhavan
Class X -
Bhartiya Vidya Bhavan
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