Debodeep Das

ICICI Prudential Asset Management Company Pvt Ltd

Kolkata

07.2022 - Current

Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Worked with Customer Engagement Channel (CEC) to facilitate communication and deliver personalized solutions to customers.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Achieved goals for sale of Mutual Funds products and services and exceeded performance metrics for customer service.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Facilitated workshops and seminars to educate customers on product features and benefits.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed loyalty programs to reward and maintain customer retention.
Monitored customer feedback and generated reports to identify areas of improvement.
Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Maintained knowledge on Mutual Funds products and distribution to provide optimal service support.
Participated in industry events and trade shows to promote products and services.