Debolina Roy
Kolkata
Summary
Senior IT professional with 11+ years of experience in Service Delivery, Project Management, and Infrastructure Management across Telecom, BFSI, Government, and IT Services. Proven expertise in AI-driven delivery governance, DXP platforms, and end-to-end project lifecycle management. Adept at driving cross-functional execution, managing multi-vendor environments, and delivering high-impact initiatives on time and within SLA.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager (Consulting)
PwC India
Kolkata
06.2023 - Current
- Assisted with consulting and delivery projects across telecom, BFSI, and government sectors.
- Supported backend, frontend, API, QA, and UX teams in tracking governance and execution readiness.
- Contributed to key pursuits, RFPs, and client engagements, aiding in strategic growth initiatives.
Team Manager
BT EServe
Kolkata
05.2016 - 06.2023
- Managed a 33‑member NOC team (L1/L2/L3) supporting LAN, WAN & Cloud networks with strong ITIL practices.
- Oversaw 24/7 operations, incident/problem/change governance and SLA compliance.
- Reduced FTE cost by 30% through optimization initiatives and automation pilots.
- Improved resolution SLA by 25%, boosted operational efficiency & received Role Model Award 3 times consecutively.
Project Coordinator
Wipro
10.2015 - 05.2016
- Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
- Developed detailed project documentation, including scope of work, project schedules, and financial reports.
Project Coordinator
3Guys Network Pvt. Ltd
04.2015 - 10.2015
- Trained, mentored and supported teams to ensure quality service deliverables.
- Improved customer experience by optimizing process workflows.
Education
B.Tech - Electronics & Instrumentation Engineering
Greater Kolkata College of Engineering & Management
WB, India12-2014
Skills
- Project and delivery management
- Digital experience platforms
- RFPs and consulting solutions
- Stakeholder and client management
- Cross-functional leadership
- Risk and escalation management
- Project management
- Stakeholder engagement
- Digital consulting
- Team leadership
- Client relationship management
- Service optimization
- Performance tracking
- Strategic consulting
Certification
- PMP – Project Management Professional
- CSM – Certified ScrumMaster
- ITIL V4 – IT Service Management
Languages
English
Bengali
Hindi
Hobbies and Interests
- Reading
- Cooking
- Dancing
- Cleaning
Hobbies and interests
Enjoys dancing, traveling, yoga, and cooking, pursuing activities that promote creativity, balance, and wellbeing.
Accomplishments
- Planned and coordinated AI‑enabled digital transformation projects, resulting in faster delivery cycles and improved operational efficiency.
- Worked directly with senior leadership to plan and manage £500K annual delivery budget, optimizing spend across multi‑vendor workstreams
Timeline
Manager (Consulting)
PwC India
06.2023 - Current
Team Manager
BT EServe
05.2016 - 06.2023
Project Coordinator
Wipro
10.2015 - 05.2016
Project Coordinator
3Guys Network Pvt. Ltd
04.2015 - 10.2015
B.Tech - Electronics & Instrumentation Engineering
Greater Kolkata College of Engineering & Management