DEBOSMITA BHATTACHARJEE

• Part of WWBO (Worldwide Bookings Operations) PSO team
• People Manager with 2 years of experience in driving team success in VMware's APJ PSO Operations team, overseeing a talented and diverse group of 11 professionals driving 4 LOBs- Consulting, Sub Contracting, Credits and TAM
• Skilled in managing stakeholder expectations, I drive performance across the workforce using best-in-class metrics
• Established project workflows, created SOPs, policies, metrics dashboards, and regularly publish QBRs to the leadership team
• Held weekly team meetings to inform team members on company news and updates.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
• Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Managed performance reviews for 11 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
• Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
• Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
• Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Being a member of VMware’s mentorship program, I hosted and organized multiple social events including the D.E.I. program for O2C group..

1. I worked in Oracle – as a Subject Matter Expert Lead of all regions for Oracle Hardware and Engineered Systems.

2. I was part of Oracle Alliance & Channels Sales - Systems Operations- for Hardware, Technology & Cloud, solely responsible for the Sales Operations for the entire EMEA.

3. Responsible to liaise with Oracle Internal stake holders and our partners to ensure we obtain the required approvals, provide contractual documents, communicate with partners, and booking sales deal, Field sales to close the ongoing deals and to obtain and increase revenue for Oracle.

4. Responsible for the implementation of processes, procedures and organization within the indirect Sales Support.

5. Ensure the quality of support by contributing to the improvement of processes and working methods and proposing channels of improvement to overcome malfunctions.

6. Preparing Weekly, Monthly and Quarterly Reports and PowerPoint presentations on all Sales Deals for the EMEA region.

7. Training and educating the developments in sales operations to VADs and Partners.

8. Involved in training new hires. Identify, lead and implement process enhancements, engage different stakeholders to ensure quality of work, Balance workload as per sales requirement.

9. Pursue and participate in change initiatives. Maintain personal focus on key change initiatives.

10. Tracking revenue which helps in determining Oracles Net Profit for a given quarter, for a particular territory for a Business unit and Forecasting Deals and reporting of these deals for a given territory.

• Campus Recruitment Team
• Roles & Responsibilities:
• Sourcing, screening and shortlisting the resumes during off campus drive
• Making contact with the placement officers of top colleges
• Sending registration mails to the candidates before the date of campus interview
• Maintaining the campus preparation task table
• Validate the details of all test cleared candidates and interview status in a software named as hirecraft and make the status as offer pending and send it to the operation team for changing the status to offer made
• Pulling out the back papers for selected candidates
• Follow up with the candidates for offer acceptance, informing their joining dates and location and on other various matters also verifying the candidate's mark sheets
• Have supported in various other recruitment drives like PES recruitment, BPO recruitment, SAP recruitment, IMS recruitment and have performed various functions in these drives