Debraj Mazumder
Subhas Nagar, Naihati
Summary
Dedicated automotive professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Dealer Services Coordinator
Corporate Warranties India Pvt. Ltd.
Kolkata
01.2015 - Current
- Optimised team training and staff development.
- Provide training to HMSI dealer staffs for Extended Warranty & AMC.
- Support dealers for any kind of warranty related issue.
- Keep communication with HMSI RO team to coordinate smooth operation.
- Dealer monitoring for payment outstanding.
- Planned activities at dealer premises for growth of EW & AMC sales.
- Coordinate with AMPERE dealers for extended warranty support.
- Coordinate with OKINAWA dealers for extended warranty support.
- Coordinate with JAWA & YEZDI dealers for extended warranty support.
- Coordinate with BOUNCE INFINITY dealers for extended warranty support.
- Assisted with customer care issues and responded to dealer inquiries, problems or concerns.
Warranty Administrator
Chandrani Nissan
Kolkata
07.2014 - 12.2014
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Maintained detailed service and customer records.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
Warranty Manager
One Auto Pvt. Ltd.
Kolkata
01.2014 - 06.2014
Warranty Administrator
Shree Automotive Pvt. Ltd.
Barasat
01.2013 - 12.2013
Trainee Technician
Shree Automotive Pvt. Ltd.
Barasat
07.2012 - 12.2012
- Contributed to improvements in procedures and operations, resulting in [Result].
- Performed diagnostics, troubleshooting and evaluations on equipment.
- Monitored all parts and devices used on each service call.
- Established maintenance plans and oversaw repair work to maintain productivity.
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
- Assembled parts using bolts, screws, speed clips, rivets and other fasteners utilising hand tools.
- Inspected equipment and systems, successfully identifying issues and reporting problems for repair.
- Set up and operate production equipment in accordance with current good manufacturing practices and SOPs.
Education
Bachelor of Arts - Public Administration
Netaji Subhas Open University
Kolkata 04.2015 - 03.2018
Automobile Engineering -
The George Telegraph Training Institute
Kolkata 04.2010 - 03.2012
Higher Secondary -
Bhatpara Amarkrishna Pathsala
Bhatpara 04.2003 - 03.2005
Madhyamik -
Naihati Adarsha Vidyaniketan
Naihati 04.1997 - 03.2003
Skills
Dealership management
Hobbies
Love to play cricket.
Like to watch cricket.
Love to travel with friends & family.
Timeline
Bachelor of Arts - Public Administration
Netaji Subhas Open University
04.2015 - 03.2018
Dealer Services Coordinator
Corporate Warranties India Pvt. Ltd.
01.2015 - Current
Warranty Administrator
Chandrani Nissan
07.2014 - 12.2014
Warranty Manager
One Auto Pvt. Ltd.
01.2014 - 06.2014
Warranty Administrator
Shree Automotive Pvt. Ltd.
01.2013 - 12.2013
Trainee Technician
Shree Automotive Pvt. Ltd.
07.2012 - 12.2012
Automobile Engineering -
The George Telegraph Training Institute
04.2010 - 03.2012
Higher Secondary -
Bhatpara Amarkrishna Pathsala
04.2003 - 03.2005
Madhyamik -
Naihati Adarsha Vidyaniketan
04.1997 - 03.2003
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