Deepak Durganand Jha
Mumbai
Summary
- Dynamic Sales Executive with 3 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
- Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Motivated Fraud Analyst touting [1.1] years of expertise investigating suspicious activity for KOTAK MAHINDRA BANK . Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Kotak Mahindra bank LTD
Mumbai
09.2021 - Current
- Handling Cyber cell cases which received from Delhi and Ahmedabad
- Working on application known as VRM, BCIF, SEIBEL, FINNACLE, DOT NET, and BIOCATCH
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Coordinating with merchants to hold the dispute amount, also taking follow-up on mails till we receive final status of fraudulent amount.
- Investigated cases of payment gateway / Netbanking and Upi fraud.
Sales Executive
RAK CERAMIC INDIA PVT LTD
Mumbai
10.2019 - 11.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Analyzed past sales data and team performance to develop realistic sales goals
Sales Executive
QUTONE CERAMICS PVT LTD
MUMBAI
03.2018 - 09.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceptional computer skills
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Analyzed past sales data and team performance to develop realistic sales goals
Sales Trainee
ASTAVINAYAK CONSTRUCTION
RATNAGIRI
07.2017 - 02.2018
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Helped organize sales events and meetings and set up spaces.
- Negotiated prices, terms of sales and service agreements.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts
Education
Secondary School Certificate -
Guru Harkishan International HighSchool
SANTACRUZ, MUMBAI06.2012
Higher Secondary School Certificate -
ALPHA JUNIOR COLLEGE
VILE PARLE, MUMBAI05.2014
Bachelor Of Commerce - Accounting And Finance
M.M.K COLLEGE OF COMMERCE AND ARTS
BANDRA,MUMBAI05.2017
Skills
- Analytical and Critical Thinking
- Multitasking Abilities
- Self-Motivated
- MS Office
- Data Entry
- Active Listening
- Fraud detection
- Good Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Types of fraud
- Dispute Resolution
- Good Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Training and Development
- Teambuilding
- Decision-Making
Languages
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Fraud Analyst
Kotak Mahindra bank LTD
09.2021 - Current
Sales Executive
RAK CERAMIC INDIA PVT LTD
10.2019 - 11.2020
Sales Executive
QUTONE CERAMICS PVT LTD
03.2018 - 09.2019
Sales Trainee
ASTAVINAYAK CONSTRUCTION
07.2017 - 02.2018
Secondary School Certificate -
Guru Harkishan International HighSchool
Higher Secondary School Certificate -
ALPHA JUNIOR COLLEGE
Bachelor Of Commerce - Accounting And Finance
M.M.K COLLEGE OF COMMERCE AND ARTS
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