Deeksha Borde

A seasoned professional with over 6+ years of experience, including 5 years of expertise in the Salesforce ecosystem. Working as a Certified Salesforce Business Analyst since 2 Years. Proficient in gathering and translating client requirements into functional designs, conducting system testing, and providing ongoing support. Adept at collaborating with cross-functional teams to deliver innovative solutions that drive business growth and improve operational efficiency.

• Collaborate with business stakeholders, gather requirements using various methods such as interviews, workshops, business processes, use cases, wireframes, and business workflow analysis, and map them to solutions that leverage Salesforce functionality.
• Craft business requirement documents, process level, flows, user stories, functional specifications, and system design specifications. Ensures traceability between requirements to Features to user stories.
• Shares the product vision and works closely with the Business Owner, Scrum Master to ensure the team delivers value to the business.
• Define test strategies and execution approaches for testing modules.
• Ability to conduct UAT training, create UAT test scripts, and run end-to-end UAT and SIT sessions with cross-team stakeholders in system testing of new functionality or bug fixes.
• Coordinate with stakeholders and facilitate sign-offs, as well as triage and resolution of defects with team
• Strong experience in client-facing roles and managing stakeholder expectations with good problem,solving, analytical skills, and good Storytelling skills.
• Strong knowledge of Salesforce Product features (Sales Cloud and CPQ) and ability to configure and run POC demos with the business. Lead individual consulting resources as needed, understanding vendor roadmaps and managing escalations.
• Excellent verbal and written communication skills, excellent presentation skills, and Ability to communicate effectively with different levels within the organization and collaborate with cross functional business partners and technical teams.

• Salesforce Certified Business Analyst
• Salesforce Certified Administrator
• PROVAR Automation Certificate
• Tosca AS1 Certificate