Deeksha Shetty
Manager-Reliance Retail Swadesh(Supply Chain And Customer Experience Control Tower)
Bangalore,Karnataka
Summary
To work and create a dynamic environment with challenging tasks and fulfill the objectives/goals set by the organization. Seeking a position to utilize my skills and abilities in the Global Industry that offers professional growth while being resourceful, innovative, flexible and to be perfectionist who establishes a special identity among the peers.Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
4
4
Language
Work History
Manager
Reliance Retail Limited
Bangalore
12.2022 - Current
- Responsible for reducing returns/RTO/Cancellations generated from retailer returns in Ajio B2B
- Currently Managing logistics operations in a new format called "SWADESH"
- Building a customer care team for Swadesh
Assistant Manager(Logistics Central Operations)
Flipkart
Bangalore
06.2021 - 11.2022
- Responsible to reduce supply chain leakages occurring from customer returns, cancellations, RTO, Fraud activities in Ekart Non-Large Supply chain
- Run multiple projects to improve the packaging Quality that has in turn reduced logistics cancellations
- Introduced Anomaly Detection Models while working closely with Fraud Prevention team to reduce fraud Orders entering the system
- Multiple measures and debit clauses are introduced to reduce internal frauds
- Worked with service providers to reduce 3PL returns/RTO
- Successfully delivered and met targets set for cancellations/Returns during Big sale events
Assistant Manager(Logistics/CustomerExperience)
MYNTRA
Bangalore
03.2014 - 05.2021
- Be the custodian within CE team in measuring and reporting customer insights from social media, verbatim across various surveys
- Provide timely and actionable insights,Socialize the above measures and their insights to the larger org at regular intervals
- Worked on Automating projects, taken up additional projects to improve customer experience, work closely with an external agency in categorizing NPS, CSAT, Playstore data and manage commercials, Work with various stakeholders which includes Category, Catalogue, SCM, Warehouse, CC to improve customer experience
- Actively tracking Social media listening and bench marking, Daily tracking of social media sentiment during big sales(EORS,BBD,BBS,MFU), Pre - Post sale comparison, Comparison of social sentiment across various sale events
- Manage various customer experience week events to sensitize the organization about how customer experience impacts every action taken within org
- Responsible to reduce supply chain leakages occurring from customer returns, cancellations, RTO, Fraud activities etc
- Launched quality assurance practices for each phase of development
SEO Analyst and Web Developer Intern
Infosoftx
Mangalore
07.2012 - 09.2013
- Worked as a SEO analyst and web developer, assisted in company's projects named "BestCollege Hunt", "Best Beach Hunt" to get listed in the front page of search engine
- Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
Education
Bachelor of Engineering(B.E) - Computer Science
Karavali Institute of Technology, VISVESWARAIAH TECHNOLOGICAL UNIVERSITY
09.2008 - 09.2012
XII - undefined
St Agnes Girls College
Skills
Order Lifecycle Management, Reporting and Data Analysis, Project Management
Vendor/Stakeholder Management, Service Delivery Co-ordination, MS Office (Word, Excel, Power point), Basic Knowledge about SQL, Event management, Positive attitude and self-discipline, Adaptability to work under pressure, Skilled Problem Solver and People Management
Reading, Travelling, Cooking
Occasional Reader
Trying to find time to Travel
Trying new receipts
Timeline
Manager
Reliance Retail Limited
12.2022 - Current
Assistant Manager(Logistics Central Operations)
Flipkart
06.2021 - 11.2022
Assistant Manager(Logistics/CustomerExperience)
MYNTRA
03.2014 - 05.2021
SEO Analyst and Web Developer Intern
Infosoftx
07.2012 - 09.2013
Bachelor of Engineering(B.E) - Computer Science
Karavali Institute of Technology, VISVESWARAIAH TECHNOLOGICAL UNIVERSITY
09.2008 - 09.2012
XII - undefined
St Agnes Girls College