Tableau
Deeksha Shriyan
.
Bangalore,Karnataka
Summary
OBJECTIVE: Enthusiastic and detail-oriented person seeking for a position to constantly learn, contribute and grow along with the organization.
Overview
6
6
Certifications
18
18
years of post-secondary education
2
2
years of professional experience
Work History
SENIOR TECHNICIAN, TECHNICAL SUPPORT
DELL
Bangalore, Karnataka
03.2021 - Current
- Supported Pro Support commercial clients with technical issues during Out of Office Hours.
- Got an opportunity to become dispatcher for the Pro Support Client laterally and support teams in cost reduction by reviewing dispatches booked by tech support teams.
- Analyze, resolve, and log details of technical errors occurring with the systems and hardware used by the customers.
- Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary.
- Responded to community concerns via social media.
TECHNICIAN TECHNICAL SUPPORT
DELL
Bangalore, Karnataka
06.2019 - 02.2021
- Analyze, resolve, and log details of technical errors occurring with the systems and hardware used by the customers.
- Maintain records of the equipment and systems replaced and provide details to the Research and Development team.
- Configure systems and provide installation assistance for third party applications to the customers.
- Responded to community concerns via social media.
Python Developer Intern
AHANA SYSTEM SOLUTIONS PVT LTD
Bangalore, Karnataka
05.2017 - 08.2017
- Project Coverage Leave Management System software Other Information Technologies Used
- Project description: The gathering of opinion and review data from popular portals, e-commerce websites, forums or social networks;.
- And processing the data using the rules of natural language and grammar to find out what exactly was being talked about in the user's review and the sentiments that people are expressing.
- Our approach diligently scans every line of data and generates a cogent summary of every review (categorized by aspects) along with various graphical visualizations.
- Technologies Used: Java, html, CSS,Tableau.
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
NITTE MEENAKSHI INSTITUTEOF TECHNOLOGY
01.2014 - 01.2018
PRE-UNIVERSITY -
Bhandarkar's PU College
Kundapur 02.2012 - 04.2014
ST. PIUS X ENGLISH MEDIUM SCHOOL
Kundapur 06.2000 - 04.2012
Skills
Flexible about exploring new paths, procedures, and approaches
Spreadsheet management
Leadership
Communication Skills
Team Management
Problem-solving
Professionalism and strong work ethic
Certification
Microsoft Excel 2013 Certification
Software
Microsoft Power BI
MySQL
Python
HTML
Advanced MS Excel
Interests
Painting
Dance
Reading
Timeline
SENIOR TECHNICIAN, TECHNICAL SUPPORT
DELL
03.2021 - Current
TECHNICIAN TECHNICAL SUPPORT
DELL
06.2019 - 02.2021
Python Developer Intern
AHANA SYSTEM SOLUTIONS PVT LTD
05.2017 - 08.2017
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
NITTE MEENAKSHI INSTITUTEOF TECHNOLOGY
01.2014 - 01.2018
PRE-UNIVERSITY -
Bhandarkar's PU College
02.2012 - 04.2014
ST. PIUS X ENGLISH MEDIUM SCHOOL
06.2000 - 04.2012