Summary
Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
SoftwareDeveloper

Deeksha Shriyan

.
Bangalore,Karnataka

Summary

OBJECTIVE: Enthusiastic and detail-oriented person seeking for a position to constantly learn, contribute and grow along with the organization.

Overview

6
6
Certifications
18
18
years of post-secondary education
2
2
years of professional experience

Work History

SENIOR TECHNICIAN, TECHNICAL SUPPORT

DELL
Bangalore, Karnataka
03.2021 - Current
  • Supported Pro Support commercial clients with technical issues during Out of Office Hours.
  • Got an opportunity to become dispatcher for the Pro Support Client laterally and support teams in cost reduction by reviewing dispatches booked by tech support teams.
  • Analyze, resolve, and log details of technical errors occurring with the systems and hardware used by the customers.
  • Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary.
  • Responded to community concerns via social media.

TECHNICIAN TECHNICAL SUPPORT

DELL
Bangalore, Karnataka
06.2019 - 02.2021
  • Analyze, resolve, and log details of technical errors occurring with the systems and hardware used by the customers.
  • Maintain records of the equipment and systems replaced and provide details to the Research and Development team.
  • Configure systems and provide installation assistance for third party applications to the customers.
  • Responded to community concerns via social media.

Python Developer Intern

AHANA SYSTEM SOLUTIONS PVT LTD
Bangalore, Karnataka
05.2017 - 08.2017
  • Project Coverage Leave Management System software Other Information Technologies Used
  • Project description: The gathering of opinion and review data from popular portals, e-commerce websites, forums or social networks;.
  • And processing the data using the rules of natural language and grammar to find out what exactly was being talked about in the user's review and the sentiments that people are expressing.
  • Our approach diligently scans every line of data and generates a cogent summary of every review (categorized by aspects) along with various graphical visualizations.
  • Technologies Used: Java, html, CSS,Tableau.

Education

BACHELOR OF ENGINEERING - COMPUTER SCIENCE

NITTE MEENAKSHI INSTITUTEOF TECHNOLOGY
01.2014 - 01.2018

PRE-UNIVERSITY -

Bhandarkar's PU College
Kundapur
02.2012 - 04.2014

ST. PIUS X ENGLISH MEDIUM SCHOOL
Kundapur
06.2000 - 04.2012

Skills

Flexible about exploring new paths, procedures, and approaches

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Certification

Microsoft Excel 2013 Certification

Software

Tableau

Microsoft Power BI

MySQL

Python

HTML

Advanced MS Excel

Interests

Painting

Dance

Reading

Timeline

SENIOR TECHNICIAN, TECHNICAL SUPPORT

DELL
03.2021 - Current

TECHNICIAN TECHNICAL SUPPORT

DELL
06.2019 - 02.2021

Python Developer Intern

AHANA SYSTEM SOLUTIONS PVT LTD
05.2017 - 08.2017

BACHELOR OF ENGINEERING - COMPUTER SCIENCE

NITTE MEENAKSHI INSTITUTEOF TECHNOLOGY
01.2014 - 01.2018

PRE-UNIVERSITY -

Bhandarkar's PU College
02.2012 - 04.2014

ST. PIUS X ENGLISH MEDIUM SCHOOL
06.2000 - 04.2012

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Deeksha Shriyan.