Deena Anees
Bengaluru
Summary
Motivated individual with a proven track record in customer service and sales. Experienced in cultivating strong customer relationships and adept at identifying and addressing customer needs. Possess strong communication and interpersonal skills essential for delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Business Development Representative
IINFOCOMM IT Services Pvt. Ltd.
01.2024 - 06.2025
- Conducted 80+ daily outreach activities via cold calls, emails and LinkedIn to generate qualified leads.
- Scheduled discovery calls and demos for Account executives.
- Used CRM tools (Salesforce, HubSpot) to track interactions, manage pipeline and report performance.
- Collaborated with marketing teams for campaign alignment and feedback on the lead quality.
- Achieved or exceeded monthly quotas for meetings booked, SQL generated and pipeline contribution.
Business Development Representative
Educare Solutions
05.2023 - 12.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Researched target accounts to personalize outreach, increasing response rates by 25%.
- Consistently exceed targets for meetings booked and SQL generated.
- Attended regular trainings to stay updated on product knowledge and market trends.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
Customer Relationship Associate
Urban Ladder
07.2021 - 05.2022
- Handle customer queries via calls, emails and chat and assist customers throughout their journey from product enquiry to post purchase support.
- Convert potential leads into actual sales through consultative selling.
- Upsell or cross-sell products to improve the customer’s experience and increase basket value.
- Build long-term customer relationships through proactive follow ups and personalized services.
- Maintain a database of regular customer accounts and engage them with new offers or collections and increase the revenue.
Assistant Business Manager
Enrich Hair & Skin Solutions Pvt. Ltd.
10.2019 - 04.2021
- Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
- Maintained confidentiality while handling sensitive information related to clients or internal matters within organization.
- Managed day-to-day financial processes by paying invoices, purchasing goods and processing reimbursements.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Quality Advisor
Convergys, AT&T (Concentrix)
11.2017 - 12.2018
- Participated in continuous improvement initiatives, contributing to overall company growth and success.
- Provided training on quality best practices, increasing employee proficiency and accountability.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Sr. Customer Service Representative
Aegis ITPL
11.2015 - 10.2017
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Mentored junior team members, contributing to their professional development and overall team success.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Implemented feedback systems to gather valuable insights from customers, driving continuous improvement initiatives.
Education
Bachelor of Arts - Journalism
NMKRV College For Women
Bangalore07-2017
Associate of Commerce - PUC
NMKRV College For Women
Bangalore05.2012
Skills
- Sales and Marketing
- Lead generation
- Communication skills
- CRM management
- Cold calling
- Relationship building
- Consultative sales
- Pipeline generation
Timeline
Business Development Representative
IINFOCOMM IT Services Pvt. Ltd.
01.2024 - 06.2025
Business Development Representative
Educare Solutions
05.2023 - 12.2023
Customer Relationship Associate
Urban Ladder
07.2021 - 05.2022
Assistant Business Manager
Enrich Hair & Skin Solutions Pvt. Ltd.
10.2019 - 04.2021
Quality Advisor
Convergys, AT&T (Concentrix)
11.2017 - 12.2018
Sr. Customer Service Representative
Aegis ITPL
11.2015 - 10.2017
Bachelor of Arts - Journalism
NMKRV College For Women
Associate of Commerce - PUC
NMKRV College For Women
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