Deep Singh
New Delhi
Summary
Results-driven Finance Executive with extensive experience at Makemytrip Private Limited, recognized for expertise in reconciliation and error resolution. Proven ability to enhance customer experiences through effective management of high-volume transactions, leading to improved payment processing accuracy. Proficient in Microsoft Excel and adept at problem-solving, showcasing a strong commitment to operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Finance Executive
Makemytrip Private Limited
Gurugram
10.2022 - Current
- Processed refunds accurately according to established guidelines.
- Managed payment processing (ACH, wire transfers, checks, etc.), ensuring timely and accurate disbursement of funds.
- Reconciled transactions and accounts to identify discrepancies, working closely with the accounting and finance teams to resolve issues.
- Processed high volumes of financial transactions with accuracy, ensuring compliance with internal policies, and regulatory requirements.
- Maintained detailed records of all refund transactions, including approvals, payments, and customer interactions, ensuring transparency and accurate reporting for internal and external audits.
- Monitored progress of pending refund requests.
- Maintain comprehensive records of refund transactions, including relevant details such as transaction IDs, refund amounts, and reasons for the refund, ensuring accuracy and confidentiality of sensitive information.
Finance Executive
Concentrix Daksh Private limited
Gurugram
06.2021 - 10.2022
- Followed up on customer requests in an efficient manner while meeting deadlines.
- Maintained detailed records of customer interactions, payment status, and follow-up activities, ensuring accuracy in accounts, and timely reporting for financial teams.
- Participated in team meetings to discuss strategies for improving customer experience.
- Accepted and processed customer payments and applied toward account balances.
- Manually initiated and tracked transactions in the system to avoid delays, ensuring timely processing, and minimizing backlogs for smooth financial operations.
Education
Bachelor - Arts(Economics)
Delhi University
Delhi07.2023
Travel Tourism and Airport Handling - Tourism And Travel Management
Young Man Christian Association
Delhi04-2019
Skills
- Reconciliation and Error Resolution
- Knowledge of payment methods
- Reporting and documentation
- Transaction verification
- Problem solving
- Payment gateway integration
- Batch processing
- Microsoft Excel
Certification
- Travel Tourism and Airport Handling
- TravelPort (Galileo)
Accomplishments
- Actively participated in various Olympiads
- Won prizes in various extra-curricular activities like Poster Presentations, Quizzes, etc.
Hobbies and Interests
- Photography
- Sketching
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Finance Executive
Makemytrip Private Limited
10.2022 - Current
Finance Executive
Concentrix Daksh Private limited
06.2021 - 10.2022
Bachelor - Arts(Economics)
Delhi University
Travel Tourism and Airport Handling - Tourism And Travel Management
Young Man Christian Association
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