Deepa Atul Ramteke
Kandivali, Mumbai
Summary
- Experience in BMC Remedy Action Request System.
- Experience in ITSM Implementation,Integration, Development, Customization, Configuration and Testing.
- Experience in installation of BMC Remedy AR Server, Mid-Tier, SRM, SLM and ITSM Suite.
- Experience on creating Service Targets, Business Entities and troubleshooting of SLM module.
- Experience in Email configuration and troubleshooting.
- Experience in BMC Remedy ITSM Foundation Data Configuration and Upload.
- Experience in configuring BMC Remedy SRM.
- Experience in Rule configuration for IM, CM.
- Experience in Import & Export objects. Worked on troubleshooting of ITSM modules like UDM.
- Knowledge and Skillset of Database like SQL Server.
- Quick Learner & ability to work in any environment also have ability to grasp new technologies.
Overview
2
2
years of professional experience
Work History
BMC Remedy Developer
Vyomlabs
Mumbai
09.2021 - Current
Project 2: Aditya Birla Group
BMC Remedy Developer
Mumbai
08.2022 - 08.2023
- Installation and configuration of BMC Remedy AR system, ITSM, SRM and SLM.
- Creating SRD’s as per the client requirement.
- Understanding the client’s BMC Remedy ITSM application process flows.
- Creation of templates, approval configuration for change module.
- Configure SRD as well as SR level approval
- Configuration of Email Engine and troubleshooting of email engine.
- Configure Rules for IM.
- Creation of Service Targets
Project 1: Client of Vyomlabs
Jr. BMC Developer
Mumbai
01.2022 - 07.2022
- Understanding clients Remedy ITSM Customization on ITSM .
- Implementing business logic by using different types of AR Forms, workflows such as active links, Filters, Escalations, and guides
- Experience in workflows development and configuration.
- Supporting End to End testing throughout the entire delivery life cycle
Education
Master of Technology - Electronics & Telecommunication
Nagpur University
Nagpur07-2018
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University
Nagpur06-2014
Skills
- Remedy AR System
- Remedy Developer Studio
- Smart Reporting
- JavaScript
- BMC Remedy ITSM Processes
- SLM/SRM
- Integration with Customer Systems
- ITIL Framework
- MS Office - Word, Excel, Powerpoint
- Requirement Gathering & Understanding
- Problem Solving
- Documentation
- Continuous Learning
- Collaboration
Accomplishments
- Received appreciations from Client for successful project delivery
- Received multiple appreciations emails from ABG group on consistently meeting the expectations without any escalations during the tenure
Trainings Completed
• ITIL V3 Foundation.
• BMC Remedy Action Request System.
• BMC Remedy ITSM, SLM & SRM.
• Selenium Webdriver
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Project 2: Aditya Birla Group
BMC Remedy Developer
08.2022 - 08.2023
Project 1: Client of Vyomlabs
Jr. BMC Developer
01.2022 - 07.2022
BMC Remedy Developer
Vyomlabs
09.2021 - Current
Master of Technology - Electronics & Telecommunication
Nagpur University
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University
Similar Profiles
Kirtikumar P. GundKirtikumar P. Gund
Lead Engineer at Emergys Labs Pvt Ltd. (formerly known as Vyomlabs Pvt Ltd.Lead Engineer at Emergys Labs Pvt Ltd. (formerly known as Vyomlabs Pvt Ltd.
KIRTIKUMAR GundKIRTIKUMAR Gund
Leed Engineer at Vyomlabs Pvt LtdLeed Engineer at Vyomlabs Pvt Ltd
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY
HARISHARAN KUMARHARISHARAN KUMAR
Manager – Business Analytics & Operations at Cipla Ltd.Manager – Business Analytics & Operations at Cipla Ltd.