Deepa Atul Ramteke
Kandivali, Mumbai
Summary
- Experience in BMC Remedy Action Request System.
- Experience in ITSM Implementation,Integration, Development, Customization, Configuration and Testing.
- Experience in installation of BMC Remedy AR Server, Mid-Tier, SRM, SLM and ITSM Suite.
- Experience on creating Service Targets, Business Entities and troubleshooting of SLM module.
- Experience in Email configuration and troubleshooting.
- Experience in BMC Remedy ITSM Foundation Data Configuration and Upload.
- Experience in configuring BMC Remedy SRM.
- Experience in Rule configuration for IM, CM.
- Experience in Import & Export objects. Worked on troubleshooting of ITSM modules like UDM.
- Knowledge and Skillset of Database like SQL Server.
- Quick Learner & ability to work in any environment also have ability to grasp new technologies.
Overview
2
2
years of professional experience
Work History
BMC Remedy Developer
Vyomlabs
Mumbai
09.2021 - Current
Project 2: Aditya Birla Group
BMC Remedy Developer
Mumbai
08.2022 - 08.2023
- Installation and configuration of BMC Remedy AR system, ITSM, SRM and SLM.
- Creating SRD’s as per the client requirement.
- Understanding the client’s BMC Remedy ITSM application process flows.
- Creation of templates, approval configuration for change module.
- Configure SRD as well as SR level approval
- Configuration of Email Engine and troubleshooting of email engine.
- Configure Rules for IM.
- Creation of Service Targets
Project 1: Client of Vyomlabs
Jr. BMC Developer
Mumbai
01.2022 - 07.2022
- Understanding clients Remedy ITSM Customization on ITSM .
- Implementing business logic by using different types of AR Forms, workflows such as active links, Filters, Escalations, and guides
- Experience in workflows development and configuration.
- Supporting End to End testing throughout the entire delivery life cycle
Education
Master of Technology - Electronics & Telecommunication
Nagpur University
Nagpur07-2018
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University
Nagpur06-2014
Skills
- Remedy AR System
- Remedy Developer Studio
- Smart Reporting
- JavaScript
- BMC Remedy ITSM Processes
- SLM/SRM
- Integration with Customer Systems
- ITIL Framework
- MS Office - Word, Excel, Powerpoint
- Requirement Gathering & Understanding
- Problem Solving
- Documentation
- Continuous Learning
- Collaboration
Accomplishments
- Received appreciations from Client for successful project delivery
- Received multiple appreciations emails from ABG group on consistently meeting the expectations without any escalations during the tenure
Trainings Completed
• ITIL V3 Foundation.
• BMC Remedy Action Request System.
• BMC Remedy ITSM, SLM & SRM.
• Selenium Webdriver
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Project 2: Aditya Birla Group
BMC Remedy Developer
08.2022 - 08.2023
Project 1: Client of Vyomlabs
Jr. BMC Developer
01.2022 - 07.2022
BMC Remedy Developer
Vyomlabs
09.2021 - Current
Master of Technology - Electronics & Telecommunication
Nagpur University
Bachelor of Engineering - Electronics & Telecommunication
Nagpur University