DEEPA D
NetApp Engineer
Bangalore
Summary
NetApp Engineer with expertise in NetApp storage systems, including installation, configuration, software upgrades and storage provisioning seeking employment in a stable company with opportunities for growth.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Senior Associate, NetApp Technical Support Engineer
Sutherland Global Services Private Limited
Bangalore, IN.
02.2019 - Current
- Provide root cause analysis for client's storage appliance failure/problems/errors
- Upgraded disk, RLM and SP/BMC applications for client environments
- Create/modify aggregates based of the clients requirements as per the configured RAID group capacity
- Troubleshoot Service Processor issues that includes configuration or set up
- Replace the faulty devices by arranging an on-site engineer or NetApp field engineers that also includes switch appliances
- Provide a fix for Cyclic Redundancy Check(CRC) errors
- Perform ONTAP upgrade or suggest the recommended upgrade version to the client by generating Upgrade Advisor
- Also assisted BIOS upgrade
- Followed step by step procedures on graceful shutdown during the schedule of client storage maintenance
- Research client's issues in a timely manner and follow up with the client with recommendations and action plans
- Assisted on data migration from shelves to shelves with and without an outage
- Resolved AFF/FAS/ ports and its compatible shelf port issues
- Determine cabling issues by illustrating the cabling diagram of storage appliances
- Handled high priority tickets like data loss, node not booting, motherboard failed, aggregates shutdown, and other system alerts causes node to reboot
- Provide detail report towards bugs fixing
- Assisted on disks replacement, assignment, unassigned, removed ownership
- Suggested action plan for the spares low alerts due to disk failures or incorrect configuration
- That also includes ADP(Advance drive partitioning) configuration
- Done storage system health check as per the client request
- Verify and suggest compatible software upgrades for the client storage environment from NetApp support sites
- Followed NetApp Knowledge Base documents for all other queries of clients.
24[7] Inc
Bangalore, IN.
07.2014 - 09.2016
- Digital Interaction Execute
- Worked for Adobe Client
- Possess three years of professional enterprice level experience in the mentioned field
- Serves as a basic point of contact for Adobe users with complaints, queries, request, feedbacks etc
- Provide thorough support and problem resolution for customer's
- Prepares daily reports on the daily activities of support team
- Ensures that all the request, queries and complaint of customers are responded in a timely and professional manner
- Assist management with scheduling, service protocol improvements, and quality assurance
- Processed inbound and outbound technical support calls at a 20% faster rate than team average
- Achieved consistent #1 or #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings
- Handled the tasks of making outbound sales for new and existing customer
- Handled the tasks of contributing ideas for developing ongoing process and workflow.
Education
Bachelor’s Degree - Computer Application
08.2018 - 05.2021
Polytechnic Diploma - Computer Science and Engineering
01.2008 - 01.2011
10th standard - undefined
Computer Application Course - undefined
undefined
01.2007 - 01.2008
Web Development Course - undefined
01.2012 - 01.2013
Skills
HTMLCSSDreamweaverSpecialist in special software servicesWinSCPAvayaWorkspotExpert in Data Infrastructure ManagementActive IQ Digital AdvisorActive IQ Unified ManagerOncommand System ManagerQuick and excellent in anti-virus management softwareNortonSymantecMcAfeeAdept in NetApp hardwareFAS
Timeline
Senior Associate, NetApp Technical Support Engineer - Sutherland Global Services Private Limited
02.2019 - Current
Rabindranath Tagore University - Bachelor’s Degree, Computer Application
08.2018 - 05.2021
- 24[7] Inc
07.2014 - 09.2016
- Web Development Course,
01.2012 - 01.2013
RES Polytechnic - Polytechnic Diploma, Computer Science and Engineering
01.2008 - 01.2011
- ,
01.2007 - 01.2008
St. Teresa’s Girls High School - 10th standard,
- Computer Application Course,