Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
GeneralManager
Deepa Karanje

Deepa Karanje

HR And Training Professional
Mumbai,MH

Summary

Experienced Start-up Specialist HR Professional in setting up and implementing the HR Department (Recruitment, Employee engagement & Redressal, Policies and Procedures).

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Academic Recruiter

Emeritus
Mumbai, MH
11.2021 - Current
  • Generated a pool of 250 Industry/Domain experts in 4 months through strategic Job Posting on LinkedIn, Internal Teams and Referencing.
  • Evaluated applicant credentials and conducted interviews and pre-screening assessments.
  • Utilised/Converted 15% of pool for career opportunities.
  • Maintained warm and cordial work-relations with notable applicants sourced via industry-specific & Domain-specific pipelines.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Maintained filing system of current, prospective and future positions.
  • Compiled and produced seasoned candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

Human Resources Manager

Work Better Training
Mumbai, Maharashtra
06.2015 - 06.2018
  • Oversaw full cycle recruiting for avg. of 15+ vacancies each quarter.
  • Developed staffing strategy by partnering with Business Unit Heads (BUH) to develop workforce planning.
  • Devised hiring and recruitment policies for 100+ employees in 3 years span.
  • Generated specific candidate pool through strategic planning and implementation of the right platforms like LinkedIn, portals such as Naukri.com, Monster.com, iimjobs, Indeed, and internal reference system, Vendors, Social media and existing company database.
  • Developed and deepened relationships with college campus (like St. Xaviers, St. Andrews, Athena School of Management, Manipal University, etc.) representatives to meet with graduating seniors for recruitment.
  • Introduced and hired from modern-age hiring platforms like - Internshala, Sheroes, ect.
  • Estimated future talent needs and, therefore, established the talent pool through professional & social engagements
  • Data Governance: Maintained the data accuracy and continuity of context like the history of various roles performed, competency database, primary capabilities, resumes, performance records.
  • Completed human resource operational requirements by scheduling and assigning employees in the department.

Employee Relations Officer

Clover Infotech
Mumbai, Maharashtra
11.2012 - 08.2013
  • Provided the deployment of the right mix of staff on the client site on various projects, along with ensuring the growth of the employees from different levels and skills
  • Forecasted demands from clients and guided our delivery team towards it.
  • Bench Management: Maintained and analyzed bench statistics to understand trends regarding capacity planning and levelling.
  • Provided visibility about skills and availability to the business/delivery organization concerning people aligned.
  • Worked with key stakeholders in HR, Finance, and across the business to develop and lead a strategic accomplishment of business goals.

Trainer

Annvika Process Outsourcing Pvt Ltd
Mumbai, Maharashtra
08.2010 - 10.2012
  • Streamlined the training process from content design, development, delivery, assessment and feedback
  • Acted as a single point of contact (SPOC) for resolving training related issues by conducting one-on-one meetings
  • Implemented continuous improvement programs for existing employees
  • Implemented New Process Setup Protocols - Client Servicing and Internal Communication of various requirements in People, Process and Systems.

Trainer

Religare Technova Ltd
Mumbai, Maharashtra
12.2008 - 07.2010
  • Conducted Process Training batches for new joiners( 20-25 pax per batch) and refresher batches for non-production employees like Quality Associates, Team Leaders and Field Officers for Insurance based processes
  • Maintained daily/monthly and annual reports on trainees such as Attendance, status, completion reports.

Sr. Customer Service Associate

TCS e-Serve International Ltd
Mumbai, Maharashtra
09.2006 - 11.2008
  • Managed supervisory calls/escalation calls for Mortgage processes across the globe which 10 associates succeeded.
  • Provided coaching, feedback, floor support to team members.

Customer Service Executive

Bank of America
Mumbai, Maharashtra
07.2005 - 07.2006
  • Made 200+ first bucket mortgage collection calls to US customers to process their credit card payment
  • Maintained and achieved a track record of 95% collection every month

Education

IELTS Trainer -

UFaber Edutech Pvt Ltd
05.2019 - 07.2019

BBA - Business Management

Gokhale Education Society
Mumbai, MH
06.2002 - 06.2005

Skills

    End-to-end Recruitment

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Additional Information

From July of 2019, I have worked as a certified IELTS Trainer in an independent consultants' capacity and have also been associated with a company called Ufaber Edutech ltd. And below mentioned are my roles and responsibilities:

Instructed, Trained and Mentored 100+ students to help crack IELTS competitive exam through continuous coaching in listening, speaking, and academic & general reading and writing modules.

Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.

Created teaching materials and developed engaging lesson plans for IELTS Modules.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Performed continuous evaluations of content and plans to enhance delivery and improve the effectiveness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Academic Recruiter

Emeritus
11.2021 - Current

IELTS Trainer -

UFaber Edutech Pvt Ltd
05.2019 - 07.2019

Human Resources Manager

Work Better Training
06.2015 - 06.2018

Employee Relations Officer

Clover Infotech
11.2012 - 08.2013

Trainer

Annvika Process Outsourcing Pvt Ltd
08.2010 - 10.2012

Trainer

Religare Technova Ltd
12.2008 - 07.2010

Sr. Customer Service Associate

TCS e-Serve International Ltd
09.2006 - 11.2008

Customer Service Executive

Bank of America
07.2005 - 07.2006

BBA - Business Management

Gokhale Education Society
06.2002 - 06.2005

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Deepa KaranjeHR And Training Professional