Deepa Khurana

Senior Lead Associate-Operations

WNS Global Services

05.2019

Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Improved team productivity by streamlining workflow processes.
Handle escalations more effectively to avoid missing of TAT.
Update process documentations ( SOP's).
Finance and accounting Domain Trainer.
Support the monthly closing process to meet the corporate timing requirements
Adherence to SOX controls to support internal and external audits
Manage relationship with onshore business partners.
Motivating team members to deliver high quality work within defied timelines.
Responsible for performance management activities includes supervision, goal setting ongoing performance communication, employee engagement, development, review and mentoring.
Ensure regular update and quality sessions are conducted frequently for the improvement of process knowledge among team members.
Maintaining the monthly as well as weekly dashboards for reporting purpose to the onshore clients
Supporting the Accounts Payable and Disbursement teams in paying up the vendors on time and maintaining a healthy relationship with clients.
Built strong relationships with customers through positive attitude and attentive response.
Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.