Shivani Dutt
Ghaziabad
Summary
Strategic and process oriented individual with over 3.5 years of experience in operations. Aspire to become an indispensable part of the organization where I can fully utilize my potentials in taking the key decisions for the success of my employer.
Overview
5
5
years of professional experience
Work History
Senior Operations Executive
Kanti Holidays Pvt Ltd
12.2022 - 05.2024
- Guides the reservation team for effective inventory management to optimize room category revenue generation
- Achieved significant cost savings through strategic negotiations with vendors and suppliers.
- Enhanced communication between departments by establishing regular cross-functional meetings and collaboration initiatives.
- Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
- Prepares daily reports like Business on Books, cancellation and creation report, VIP Arrival
- Cancellation and creation report, VIP Arrival.
Greenlight Expert 3 (Driver Support)
Uber India
07.2021 - 11.2022
- In-person support: Supported the in-person driver support program, gave the top-notch services to Uber driver community, topped the CSAT leaderboard with a CSAT score of 4.70
- Onboard drivers/vehicles via virtual support channel (Chat) and derived 15% FTDs/FTVs: Onboard drivers & vehicles on Uber platform, and converted ~15% of them to take the first trips (above the target) while maintaining the QA & AHT scores.
Billing Analyst
Cyfuture India Pvt Ltd
07.2019 - 11.2020
- Processing orders & transactions: Ensured the customers’ orders are processed within the TAT (90 days), and walked them through the knowledge about the process & the features of company App (IGL Connect)
- Troubleshooting & resolving technical issues: Supported the customers with their queries & complaints related to bills & payments, usage of the product, in-person support alignment, permanent/temporary disconnection requests.
Education
Bachelors of Business Administration -
Dr. Kedarnath Institute of Engineering and Technology
06.2018
Higher Secondary School Certificate -
Rukmani Modi Mahila Inter College
06.2015
High School Diploma -
Rukmani Modi Mahila Inter College
Modinagar, India06.2013
Skills
- Customer Excellence
- Stakeholder management
- Communication Skills
- Structured Thinking
- Leadership Skills
- MS excel
- Problem Solver
- Advertising/Marketing management
- Ability to work under pressure
- Good Analytical Skills
- Multitasking
Timeline
Senior Operations Executive
Kanti Holidays Pvt Ltd
12.2022 - 05.2024
Greenlight Expert 3 (Driver Support)
Uber India
07.2021 - 11.2022
Billing Analyst
Cyfuture India Pvt Ltd
07.2019 - 11.2020
Bachelors of Business Administration -
Dr. Kedarnath Institute of Engineering and Technology
Higher Secondary School Certificate -
Rukmani Modi Mahila Inter College
High School Diploma -
Rukmani Modi Mahila Inter College
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