Anitha SK
Bangalore
Summary
Highly motivated and results-driven professional with 6 years of experience in operations management, customer support, and sales processes. Proven expertise in managing purchase orders, inventory, and international chat processes. Multilingual and open-minded, with a strong ability to adapt to diverse work environments. Business Operations and Transformation Executive with a 3-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills to instill common vision and create business cultures based on trust and mutual respect. Operations Executive with stellar background Supply Chain management organization by monitoring and enhancing daily activities for peak achievement. Decisive when presenting changes in procedures and delegating new responsibilities to address concerns and propel profitability.
Overview
7
7
years of professional experience
Work History
Senior Operations Executive
Flipkart India Pvt Ltd
Bangalore
09.2021 - Current
- Analyzed sales, pricing, and inventory trends during sales and non-sales periods to optimize business strategies
- Led portfolio management efforts to offer the best discounts and promotions, resulting in increased customer purchasing and improved inventory management
- Supported various teams in change control processes throughout product launches, ensuring accurate documentation and seamless operations
- Facilitated frequent communication with brands to manage sales, inventory, offers, and purchase orders effectively
- Monitored competition by gathering marketplace information on pricing trends and adjusting strategies accordingly
- Utilized FDP, Power BI, and other tools to provide insights on FSUP, bank offers, NCE, prepaid offers, BBG, and bump data
- Implemented effective inventory management strategies, leading to enhanced stock availability and notable reductions in operational costs
- Leveraged performance metrics to inform strategic decision-making and continuously optimize operational processes for maximum efficiency
- Managed systems involving incident management, problem analysis, and bug fixing to ensure smooth operations
- Resolved queries related to payments, promotions, advertisements, listings, and order management to enhance customer satisfaction and retention.
Process Lead (AT&T)
24|7.ai
Bangalore
12.2020 - 08.2021
- Oversaw AT&T's international chat process for mobility and sales, ensuring exceptional customer service and high client satisfaction levels
- Implemented process improvements leading to a 15% increase in customer retention and sales revenue, showcasing the ability to identify and capitalize on enhancement opportunities
- Conducted regular training sessions to enhance team members' product knowledge and communication skills, resulting in improved customer interactions and issue resolution
- Managed three concurrent chat sessions, efficiently resolving issues and actively pitching sales in each interaction to drive revenue generation
- Quantified achievements by increasing chat efficiency, improving customer satisfaction scores, and exceeding sales targets
- Played a key role in training and developing junior team members in chat support techniques and best practices, contributing to overall team performance and success
- Seamlessly integrated sales pitches into chat interactions, effectively balancing revenue generation with customer support
- Demonstrated strong problem-solving capabilities by promptly and effectively resolving customer issues in a fast-paced chat environment.
Customer Support Executive
Royal Accommodation Stay Inn
Bangalore
08.2017 - 12.2020
- Provided exceptional customer support by promptly and professionally addressing inquiries and concerns, ensuring high levels of satisfaction among clients at Royal Accommodation Inn
- Demonstrated outstanding communication skills in managing guest interactions, fostering positive experiences for all visitors through attentive and personalized service
- Maintained meticulous records of guest feedback, systematically analyzing and leveraging insights to implement targeted improvements, thereby enhancing overall service quality and customer satisfaction
- Proactively engaged with guests to anticipate their needs and preferences, ensuring a personalized and memorable experience that fosters customer loyalty and retention
- Collaborated with cross-functional teams to address complex issues and implement innovative solutions, contributing to a culture of continuous improvement and operational excellence
- Conducted regular training sessions for team members to enhance service delivery and communication skills, resulting in increased productivity and improved customer satisfaction metrics.
Education
Bachelor of Commerce -
Shri Dharmsala Manjunatheswara School & College
Pre-university (PUC) -
Shri Dharmsala Manjunatheswara School & College
Secondary Education Examination (SSLC) -
Shri Dharamsala Manjunatheswara School & College
Skills
- MIS Reporting
- Optimization tools (Advanced Excel, Pivot tables, Macro)
- Optimization tools (Advanced Excel, MIS reporting, Internet browsers, and web applications, in system handling and managing to solve connectivity-related issues
- Computer Skills: Microsoft Office Suite (Word, Advanced Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail
- Supply management
- Vendor Management
- Customer service
- Purchasing
- Negotiation
- Teamwork
- Time management
- Problem-solving
- Project Management
- Inventory Management
- Customer experience
- Forecasting
- Operational Excellence
- Logistics Management
- Cost Reduction
Accomplishments
- Recognized for outstanding performance and awarded "Employee of the Month" at Flipkart.
- Received commendation from the management for exceptional customer satisfaction ratings at 24|7.ai.
- Achieved the top sales award within the team at 24|7.ai
- Best performer award for Quality at 24/7ai
- Received Top Sales Performer award at 24/7ai.
Languages
- English (Read, Write & Speak)
- Kannada (Read, Write & Speak)
- Tamil (Read, Write & Speak)
- Hindi (Read & Speak)
- Telugu (Read & Speak)
- Tulu (Read & Speak)
- Malayalam (Read & Speak)
Languages
English
First Language
kannada
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Telugu
Beginner
A1
Hindi
Beginner
A1
Tulu
Elementary (A2)
A2
Coorgi
Elementary (A2)
A2
Timeline
Senior Operations Executive
Flipkart India Pvt Ltd
09.2021 - Current
Process Lead (AT&T)
24|7.ai
12.2020 - 08.2021
Customer Support Executive
Royal Accommodation Stay Inn
08.2017 - 12.2020
Bachelor of Commerce -
Shri Dharmsala Manjunatheswara School & College
Pre-university (PUC) -
Shri Dharmsala Manjunatheswara School & College
Secondary Education Examination (SSLC) -
Shri Dharamsala Manjunatheswara School & College
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