DEEPA KOTTARY
Customer Relationship Manager
Mangalore
Summary
Customer Service with over 4 years of experience in handling customer directly and also through calls including sales, customer care and tech support. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
7
7
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Customer Relationship Manager
Sri Anagha Morors Pvt limited Mangalore
06.2018 - 11.2022
- Worked closely with sales and service team to design and execute strategic initiatives.
- Boosting improving customer experience and employee engagement.
- Raised the customer satisfaction index from 65% to 87% within 2 years.
- The timely resolution of customer issues to maintain customer loyalty.
- Managed the workflow and operation for CRM department
- Supervised day-to-day operations of a busy customer service department achieving a response rate of 95%
- Improved customer experience through phone calls, created engaged customers and facilitated an annual growth of 8%
Maruti Suzuki Driving School Co-ordinator
Mandovi Motors Pvt Ltd Mangalore
08.2015 - 04.2018
- Attending the customer and elaborating the packages of driving school.
- Giving all the document details to the customer which is required to get the Driving License
- Receiving cash from the customer and generating receipt through tally and maintaining the receipt manually in a ledger file.
- Maintaining the tracking card of the customer and various number of RTO forms.
- Applying for learners and driving license through Sarathi 3 online services.
- Maintaining the biometric file of the customer.
- Preparation of the driving test schedule for the students.
- Proper recording and filling of documents are maintained of each customer.
- Daily follow up calls to the customer visited our driving school.
- Monthly target achievement of the dealership.
- Maintaining feedback record of the customer to improve if any suggestion received from them.
- Maintaining good relationship with the customer as to uphold the dignity of the organization.
- Sending monthly reports to the concerned department head of the activities done during the month.
Education
Business Taxation
Besant Womens College Mangalore
Mangalore01-2015
Statistics
Shri Rama College Kalladka
Kalladka01-2012
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St. Gerosa School
01-2010
Skills
Proficient in relationship building
communication skill
organization and time management
technical proficiency
data management
Ms Excel
MS office
E Finance
Proficient in managing CRM systems
Technical issue troubleshooting
Knowledgeable in point-of-sale (POS) operations
Experienced in accessing and utilizing digital platforms
Additional Information
Computer Accounting Program (E-office, E-finance, and E-business) – Manipal Institute of Computer
Education (MICE), Mangalore
Certification
District Disaster Response Team Training – SDM College of Business Management, Mangalore
Reading books, listing to podcast, gardening
Book Reading
Listning podcast
Garderning
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge and belief. Hence, I request you to give me an opportunity to serve your organization. I assure you that I will work up to your limits and expectation. Place: Mangalore
Timeline
Customer Relationship Manager
Sri Anagha Morors Pvt limited Mangalore
06.2018 - 11.2022
Maruti Suzuki Driving School Co-ordinator
Mandovi Motors Pvt Ltd Mangalore
08.2015 - 04.2018
Statistics
Shri Rama College Kalladka
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St. Gerosa School
Business Taxation
Besant Womens College Mangalore