Deepa Kumari Sharma
Patna
Summary
Dynamic Fashion Associate and Team Leader with proven expertise at The Patna Central Mall, excelling in customer relationship management and operational efficiency. Skilled in maintaining accurate inventory records and ensuring exceptional customer satisfaction. Recognized for training new staff and enhancing store performance, consistently delivering outstanding service and achieving sales targets.
Overview
11
11
years of professional experience
Work History
CSA
Reliance Jewels
01.2021 - Current
- Now I m working as a floor manager till date
- Join since 2021 as CSA.
Fashion Associate
The Patna Central Mall
08.2014 - 07.2020
- Fashion Associate &Team Leader
Education
B.A.Hons -
Magadh University
01.2016
Skills
- Customer Relationship Manager
- Perform opening and closing functions such as stock check
- Maintain a record of all jewellery products, including fresh incoming jewellery from HO
- Welcome customers, assist and respond to their concerns
- Manage customer transactions, both cash and card payments
- Responsible for providing the best level of customer service to the customers
- Perform opening and closing functions such as stock checks /, cash pulls daily
- Maintains a record of all jewellery products, including fresh incoming jewellery from HO
- Monitor and maintain the store operational reports for improvement in the store execution
- Ensuring that there are adequate stocks available and stock purchasing, delivery and shipping confirmations
- Perform accurate sales transactions according to the cash control policies and procedures
- Ensures register/counter areas are neat and stocked with necessary supplies
- Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies
- Train newly hired cashiers on accounting procedures and company policies
- Report making, like daily sale reports
- Prepares payment vouchers, receipts, deposit slips, and related documents that record cash transactions
- Responsibilities include providing customer service by assisting and acknowledging customers
- Present service plans to the customers on each product sold
- Ensure 100% customer satisfaction by answering phones and queries
- Help and support in the maintenance of the store through housekeeping tips
- Gather, organise and maintain records and perform computer data entry
Timeline
CSA
Reliance Jewels
01.2021 - Current
Fashion Associate
The Patna Central Mall
08.2014 - 07.2020
B.A.Hons -
Magadh University