Deepa Lokare

Results-oriented leader with extensive experience in revenue growth and operational efficiency. Demonstrated expertise in P&L management and risk mitigation, implementing pricing strategies that improve market positioning. Focused on driving cultural transformation and delivering superior service in demanding environments, ensuring compliance and high client satisfaction.

• Built two end-to-end RCM organizations from scratch, lifting monthly collections by 25% and cutting AR days by 30% within the first year
• Drove 20% revenue growth and 15% operating cost reduction by owning full P&L and optimizing labor, pricing, and incentives
• Negotiated contract terms and discount structures that preserved $500K annually and boosted client retention by 10-15%
• Led 50+ third-party control evaluations per year, with 98% audit-quality scores and zero regulatory findings
• Designed compliance frameworks that achieved 100% HIPAA/ISO audit pass rates across multi-site operations
• Managed seamless transitions of onshore functions to India, scaling teams up to 300+ FTEs while improving SLA adherence by 15%
• Maintained consistent CSAT scores at 98% and NPS scores of 87%

• Prince 2 - Agile Foundation and Practitioner - AXELOS