Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic
Deepa Nagoorgani

Deepa Nagoorgani

Chennai

Summary

Detail-oriented professional with over 9.8 years of experience in Mortgage Processing, Underwriting, Loan Auditing, and Payroll. Demonstrated expertise in leading quality assurance initiatives, managing complex documentation, and training teams to meet compliance and SLA standards. Strong analytical skills complemented by hands-on experience in document verification and loan assessment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Processor – Quality Analyst

Wipro Limited
Chennai
10.2023 - Current

• Working as the quality analyst to meet the requirements and guidelines.
• Analysing the quality of loan done by doc review agent.
• Attaining daily, weekly and monthly targets specified by the process.
• Conducting QC huddles on daily basis to reduce both internal and external defects and documenting it through MOM.
• Ensure that agents provide quality service in line with organization.
• Preparing production report and MTD.
• Assigning files daily base on SLA tracker to the team.
• Hands on experience in processing borrower provided documents like Tax certificate and Title reports.
• Conducting process refresher training on timely manner to improve the quality scores.
• Ensuring loans are submitted to final UW within TAT.
• Responding to client queries or escalation through mail or chat.
• Attending client calls regarding SOP updates and cascading it to entire team through regular huddle and audits.

Senior Processor & Pre-Underwriting: Doc Review Specialist

Mphasis Ltd (Digital Risk)
Chennai
05.2020 - 06.2023

• Loan Set-up Document verification.
• Mentoring and training up junior and new associates.
• Purchase Agreement – Identifying the fraudulent activities of the borrower.
• 4506-t – IRS tax return.
• Borrower Authorization.
• Underwriting (AUS).
• Verification of employment – WVOE & VVOE
• Processing the loans with the help of sample documents. 1003, Paystub, W2, Fraud report, Title commitment, Hazard insurance, Borrower Authorization, Bank Statement, Lease agreement, Payoff Statement, ID cards, Purchase Contract.
• Verifying income and asset documents like Paystub, W2, Tax return, Verification of Employment.
• Asset document like bank statement.

Process Associate – USAA (Compartmentalized Underwriting)

HCL Technologies Ltd
Chennai
04.2017 - 05.2020

• To ensure the application form is filled completely.
• Responsible to receive the details of member when form is incomplete or any credit which will be in paid status.
• To ensure loan submittals met internal and external eligibility requirements.
• Evaluating the financial strength of borrowers to determine risk and repayment capacity.
• To check whether the member is qualified for the loan from all income, asset, and credit part.

Process Associate – Payroll & Benefits

Cognet HR Solutions Pvt Ltd
Chennai
01.2016 - 10.2016

• Maintaining Client Space safety.
• Notifying the employee's supervisor of any work-related injury (work-related injuries, illnesses, or hearing loss) as soon as possible.
• Obtaining medical care from an authorized medical provider.
• Keeping records of dates of medical appointments, mileage, and expenses incurred in obtaining medical treatment.
• Administering employee benefits and retirement programs.
• Coordinating 401(k) profit-sharing and health benefits plans.
• Completing new employee enrolments and annual updates for benefits plans.
• Analysing benefits program as a part of overall employee compensation packages.
• Managing stock options plans and health and life insurance benefits.
• Maintaining records and documentation concerning benefits and employee participation.

Transaction Processing Associate – Loan Audit

Accenture India Pvt Ltd
Chennai
10.2014 - 06.2015

• Perform audits of Residential Mortgage loan for the U.S Client
• Ensure accuracy, completeness and legality in processing and maintaining loan accounts
• Verify the amounts received as loan instalments and check for relevant accounting entries.
• Check accuracy of the customer details in loan documents.
• Validating the appraisal value of the loan.
• Updating of CIR indicator.
• Prepare audit reports and ensure to meet the deadlines.

Education

Bachelor of Commerce - B.Com – General

SSS Jain College For Women
Chennai
01-2013

Skills

  • MS Office proficiency
  • Communication and presentation
  • Logical thinking and problem solving
  • Quality assurance and auditing
  • Document verification
  • Mortgage and underwriting expertise

Certification

  • Tally ERP 9 – A+ Grade (Genesis)
  • Diploma in Adobe Web Designing
  • Diploma in Effective Business English

Languages

Tamil
First Language
English
Proficient (C2)
C2

Affiliations

• Listening Music
• Exploring New Places and Culture
• Throw Ball
• Table Tennis

Timeline

Senior Processor – Quality Analyst

Wipro Limited
10.2023 - Current

Senior Processor & Pre-Underwriting: Doc Review Specialist

Mphasis Ltd (Digital Risk)
05.2020 - 06.2023

Process Associate – USAA (Compartmentalized Underwriting)

HCL Technologies Ltd
04.2017 - 05.2020

Process Associate – Payroll & Benefits

Cognet HR Solutions Pvt Ltd
01.2016 - 10.2016

Transaction Processing Associate – Loan Audit

Accenture India Pvt Ltd
10.2014 - 06.2015

Bachelor of Commerce - B.Com – General

SSS Jain College For Women
Deepa Nagoorgani