Subhadip Ghosh
Gurugram
Summary
Experienced Quality Analyst with a history of working in the Customer Service. Skilled in team management and process improvement and is focused on quality work and customer satisfaction with ability to multi-task effectively while meeting all performance standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Analyst
KocharTech Maxicus
GURUGRAM
02.2023 - Current
- Ensuring compliance controls by auditing emails/calls, checking various reports to identify compliance breaches
- Communicating audit progress and findings by preparing reports and providing information with the internal and external shareholders
- Supporting Team members/Team leaders by coordinating and clarifying their doubts and calibrating with them as per the process requirements
- Help in achieving the KPI of Call Quality by identifying the training needs and ensuring that the training is done as per the schedule
- Publishing monthly/ weekly Dashboards for Regular Audits, random audits and need based audits as applicable.
Senior Customer Support Executive
KocharTech Maxicus
GURUGRAM
01.2022 - 02.2023
- Recognized and responded to client questions and concerns to improve quality of support and operational procedures
- Handled client and customer onboarding to answer preliminary questions and concerns, preventing unnecessary support tickets.
Education
POST GRADUATE DIPLOMA IN MANAGEMENT - Marketing and Human Resources
IMM-FOSTIIMA BUSINESS SCHOOL
06.2020
B.A ENGLISH(HONS) -
University of Calcutta
07.2017
Skills
- Quality Assurance
- Data Analysis
- Quality Control Management
- Team Handling
- Training Needs Analysis
- MS Office Proficiency
- Communication
- Problem Solving and Decision Making
- Attention to detail
- 7 QC tools
Certification
- Lean Six sigma white belt
- Lean Six sigma Yellow belt
Locations
SECTOR 17 A DEFENCE COLONY, GURUGRAM, 122001
Personal Information
- Place of Birth: DURGAPUR, WEST BENGAL
- Title: Quality Analyst
- Date of Birth: 05/07/96
- Nationality: Indian
Languages
- ENGLISH,
- BENGALI,
- HINDI,
Timeline
Quality Analyst
KocharTech Maxicus
02.2023 - Current
Senior Customer Support Executive
KocharTech Maxicus
01.2022 - 02.2023
POST GRADUATE DIPLOMA IN MANAGEMENT - Marketing and Human Resources
IMM-FOSTIIMA BUSINESS SCHOOL
B.A ENGLISH(HONS) -
University of Calcutta
- Lean Six sigma white belt
- Lean Six sigma Yellow belt
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