Deepa P Patel
Associate
Nalasopara east
Summary
Seasoned banking professional with over 20 years of experience in client lifecycle management, operational risk controls, and cash management. Currently serving as an Associate at Deutsche Bank, leading control initiatives, regulatory reporting, and risk assessments to enhance operational efficiency and compliance standards. Proven expertise in risk-based control improvements, stakeholder collaboration, and audit management. Adept at handling regulatory reporting, ensuring compliance with financial regulations, and driving automation initiatives. Skilled in process optimization, MIS reporting, and team leadership with a strong track record in managing high-volume operations across Deutsche Bank and BNP Paribas.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Associate
Deutsche Bank
05.2020 - Current
- Leading a 5-member team, managing control-related responsibilities. Driving continuous control improvements for India operations through a risk-based approach.
- Collaborating closely with local Compliance Officers to ensure adherence to regulatory standards.
- Representing Operational Control Management in key presentations and discussions. Spearheading the controls agenda in alignment with business objectives.
- Managing regulatory changes, new business initiatives, and risk & control-related testing/QA processes. Ensuring timely and accurate regulatory reporting.
- Overseeing KOP maintenance for the CLM team.
- Assisting with corporate risk and control initiatives as directed. Successfully managing internal and external audits, ensuring timely resolution of audit findings.
- Identifying potential risks and vulnerabilities, providing mitigation strategies to strengthen organizational controls.
- Ensuring compliance with risk reporting standards and regulatory requirements like (HYRR, SMARAGD, KYC AML , FIU , RBS tranche etc.,).are delivered on timely basis Developing comprehensive risk reports, summarizing key risks, impacts, and mitigation strategies.
- Automating regulatory reporting processes, improving efficiency and reducing manual effort. Fostered team coordination and engagement through monthly meetings, addressing challenges proactively.
- Oversaw access management for new and existing employees.
- Developed crisis management strategies, ensuring BAU continuity during disruptions.
- Actively participated in audit calls, UAT testing, and KOP maintenance.
- Managed a 15-member team responsible for client static data maintenance, ensuring seamless operations.
- Ensured high-volume processing while maintaining agreed TATs and accuracy standards.
- Led MIS reporting and data-driven decision-making for senior management.
- Oversaw inbox management, volume tracking, and workflow coordination, ensuring process continuity.
- Actively participated in audit calls, UAT testing, and KOP maintenance.
- Conducted training sessions for team members and offshore counterparts, promoting continuous learning.
- Managed audit requirements and ensured compliance with internal policies.
- Fostered team coordination and engagement through monthly meetings, addressing challenges proactively.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved team collaboration by initiating regular coordination meetings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Assistant Manager
BNP Paribas India Solutions Pvt. Ltd.
10.2014 - 10.2019
- Conducted periodic self-assessments on key controls to ensure efficient process execution.
- Managed access rights governance, ensuring compliance with internal security policies.
- Maintained client data accuracy in core referential systems for India and Japan locations.
- Led bulk data projects, coordinating with stakeholders via video and conference calls.
- Ensured timely retrieval of customer records to support audit and investigation requests.
- Oversaw corporate client registration for e-banking and cash management services in India.
- Automated MIS reporting, reducing manual intervention and enhancing efficiency.
- Conducted weekly data reconciliation across multiple systems, ensuring consistency. Maintained SOPs and user manuals, updating them regularly with process enhancements.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Due Diligence, KYC & Operations
03.2013 - 10.2014
- Prepared offer letters, commercials, and agreements for corporate clients. Designed customized pitch decks and sales presentations to meet client needs. Tracked document execution and submission across internal teams.
- Coordinated fixed deposit (FD) bookings for clients across India. Provided basic e-banking support, including password resets and transaction queries. Monitored and reported throughput performance for key clients.
- Participated in review calls and revenue tracking discussions.
- Conducted comprehensive due diligence investigations, ensuring compliance with AML and regulatory standards.
- Managed user entitlement reviews, periodic access recertifications, and reconciliations. Performed self-assessments on key controls, ensuring smooth operations.
- Led audit-related reporting and meetings, ensuring timely resolutions. Spearheaded KYC recertification and due diligence processes for CIB, Wealth Management, and BP2s.
- Utilized Factiva, vigilance, and MSCQ screening to conduct KYC checks. Verified client onboarding documentation in accordance with AML/KYC guidelines.
- Reviewed embargo lists and PEP screenings, ensuring compliance with local/global policies. Managed e-banking documentation and onboarding processes for corporate clients.
- Implemented process improvement initiatives, enhancing productivity and efficiency.
- Ensured accurate data updates from board resolutions, maintaining compliance with regulatory requirements.
- Conducted weekly dashboards and escalations to track pending registration/documentation issues.
- Verified customer data for financial fraud detection and prevention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Officer
BNP Paribas Bank
08.2007 - 10.2014
- Prepared offer letters, commercials, and agreements for corporate clients.
- Designed customized pitch decks and sales presentations to meet client needs.
- Tracked document execution and submission across internal teams.
- Coordinated fixed deposit (FD) bookings for clients across India.
- Provided basic e-banking support, including password resets and transaction queries.
- Monitored and reported throughput performance for key clients.
- Participated in review calls and revenue tracking discussions.
- Cash Management Team (Aug 2007 – Mar 2013)
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Devised and implemented processes and procedures to streamline operations.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Support Executive
NVS Brokerage Pvt. Ltd.
08.2006 - 08.2007
- Addressed customer queries and maintained deal registers.
- Prepared money market contracts and ensured confirmation delivery.
- Coordinated with banks and depositories for settlement of transactions.
- Ensured settlements adhered to fixed timelines and regulatory guidelines.
- Handled MIS reporting, automating processes for efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Education
B. Com -
Mumbai University
01.2004
H.S.C - undefined
Mumbai University
01.2001
S.S.C - undefined
Maharashtra Board
01.1999
MBA -
Indian Institute of Management- Kolkatta
04.2001 -
Skills
Process Automation & Optimization
High-Volume Transaction Management
MIS & Dashboard Reporting
Stakeholder & Cross-Team Coordination
Team Leadership & Performance Management
Crisis & Contingency Planning
Advanced Excel (Pivot Tables, VLOOKUP)
MS Office Suite (Word, PowerPoint, Outlook)
Access & Database Management
Strong Analytical & Problem-Solving Abilities
Excellent Communication & Presentation Skills
Decision-Making & Strategic Thinking
Attention to Detail & Accuracy
Adaptability & Continuous Learning
Problem-solving abilities
Time management
Timeline
Associate
Deutsche Bank
05.2020 - Current
Assistant Manager
BNP Paribas India Solutions Pvt. Ltd.
10.2014 - 10.2019
Assistant Manager
Due Diligence, KYC & Operations
03.2013 - 10.2014
Officer
BNP Paribas Bank
08.2007 - 10.2014
Customer Support Executive
NVS Brokerage Pvt. Ltd.
08.2006 - 08.2007
MBA -
Indian Institute of Management- Kolkatta
04.2001 -
H.S.C - undefined
Mumbai University
S.S.C - undefined
Maharashtra Board
B. Com -
Mumbai University