Sudhanshu Rajoriya

• Strategic HRBP for North America operations, partnered with US-based leaders to align talent plans, workforce transitions, and HR programs with business goals.
• Directed HR Operations Team for the North America region (28,000+ employees) , aligning processes with global HR governance, data accuracy standards, and compliance across the employee lifecycle.
• Executed the end‑to‑end transition of North America HR operations (Employee Data Management, HR Helpdesk, Data Management Operations) into an in‑house COE model, achieving 100% CSAT through standardization and improved controls.
• Designed and implemented global SOPs, audit controls, and workflow enhancements , reducing processing errors by 30% and driving a 25–40% reduction in turnaround times for key HR transactions.
• Drove process optimization and automation using ServiceNow and Workday, improving SLA adherence and reducing manual effort across core HR processes.
• Led and developed a 10‑member HR operations team , enhancing capabilities in Workday Operations, SLA management and analytics, improved team productivity by 30%.
• Served as a Kraft Heinz Cultural Ambassador , delivering multiple sessions on company culture, ownership mindset, and leadership principles, and helping team members internalize these values through day‑to‑day, practical examples, strengthening cultural alignment, adoption, and engagement across HR operations teams.

• Acted as an HR Business Partner to business leaders, aligning HR initiatives with organizational goals and driving OD interventions, culture‑building activities, and leadership effectiveness.
• Re‑designed and streamlined key HR processes including onboarding, background verification, HR ticketing, leave & attendance, probation, and exit workflows. Significantly improving employee experience and process reliability.
• Implemented employee pulse checks, analyzed engagement data to design targeted interventions for retention and satisfaction.
• Delivered multiple HR transformation projects such as Workday data correction, MT/GT program management, Paperless HR, Health Check camps, in‑house HR ticketing, and talent‑retention initiatives like the Company Car Scheme.
• Maintained Workday data integrity and executed transactions for movements, exits, org changes, and reporting.
• Developed training materials to facilitate onboarding of new employees, ensuring a smooth transition into the company culture.

• Delivered HR services across APAC, resolving cases related to payroll, leave, onboarding, exits, PF, and employee queries through case‑management systems with a strong focus on SLA and accuracy.
• Served as the India Payroll SPOC , managing payroll/PF queries, coordinating vendor escalations, and resolving portal issues; conducted PeopleSoft audits to ensure 100% compliance and data accuracy across employee records.
• Supported APAC employee benefits (insurance, meal coupons, etc.), coordinated employee communication sessions, and managed HR letter issuance including education, visa/GC, promotions, transfers, salary, and separation letters.
• Enabled performance management in ERP (goal setting, 3rd-party feedback, half-yearly and annual reviews).
• Drove virtual engagement initiatives during COVID-19 (10 activities) and conducted HR audits for data accuracy.

• Managed Workday transactions across US, APAC, and EMEA including hires, terminations, organizational changes, performance letters, reporting, and data governance; additionally processed US one‑time payments and commissions with high accuracy and compliance.
• Owned the India meal card program end‑to‑end file processing, reconciliation, distribution, vendor management, payments, and technical support; delivered weekly, monthly, and annual reports for COEs and regional stakeholders across India and EMEA.
• Analyzed 33,000+ HR tickets to identify trends and process improvement opportunities, generating actionable insights for leadership; coordinated in‑house engagement activities as part of a cross‑functional HR team.

• Managed HR operations for 3 client accounts , handling complete employee lifecycle processes including inductions, onboarding, exit formalities, and timely F&F settlements while maintaining accurate employee data in SAP HRMS .
• Prepared payroll input files for vendor/in‑house processing, ensured accurate time & leave data, and managed payslip publication on GreytHR. Also, drafted statutory files for PF, PT, and ESI and supported compliance filings.
• Issued business letters including offer/appointment letters, service agreements, BGV documents, allowances, RFE, and transfer documentation.
• Coordinated monthly employee‑engagement initiatives such as Family Day, festival celebrations, and off‑site picnics, enhancing team morale and workplace culture.

GPA: 8.0

GPA: 76.54

GPA: 72.4