Deepa S
Deputy Manager - Banking Operations and Relationship Management
Karur
Summary
Experienced banking professional with a growth-oriented and challenging career mindset. Demonstrated ability to contribute knowledge and skills to organizations while continuously learning and collaborating with teams. Over 3 years of comprehensive experience in bank management and operations, including account management, customer service, staff coordination, and product sales. Proven track record of taking on increasing responsibilities and delivering exceptional results. Consistently meeting sales goals and exceeding customer expectations. Skilled in educating customers about banking products and a dedicated team player with excellent communication skills. Committed to implementing effective and innovative management techniques for branch success.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Deputy Manager – Relationship Manager
ICICI Bank Ltd
04.2025 - Current
- Manage and deepen high-value customer relationships through tailored financial solutions.
- Drive cross-selling of CASA, loans, insurance, gold loans, and investment products.
- Mentor junior staff in customer service and sales strategies.
- Ensure adherence to compliance, KYC norms, and audit requirements.
- Oversee locker operations and ensure proper maintenance of locker facilities.
- Collaborate with branch leadership to achieve sales targets and customer satisfaction metrics.
Assistant Manager I – Relationship Manager
ICICI Bank Ltd
05.2023 - 03.2025
- Managed daily branch operations and customer service.
- Handled teller transactions, locker operations, and compliance tasks.
- Assisted in the processing of gold loan applications, ensuring proper documentation and compliance with regulations.
- Acted as Branch Service Manager (BSM) in the supervisor’s absence.
- Supported junior staff and contributed to training efforts.
- Ensured quality customer engagement and met service-level expectations.
Assistant Manager II – Relationship Manager
ICICI Bank Ltd
09.2021 - 04.2023
- Opened and maintained customer accounts.
- Promoted banking products including gold loans and resolved customer issues.
- Processed cheques, demand drafts (DDs), and other financial instruments.
- Handled front desk operations, locker services, and assisted in audit readiness.
- Acted as a key point of contact for gold loan-related inquiries, ensuring smooth processing and adherence to compliance guidelines.
Education
B.Sc. - Mathematics
Govt. Arts College
HSC - undefined
GHSS Thumbivadi
SSLC - undefined
GHSS Thumbivadi
Skills
- Customer Service
- Sales & Business Development
- Branch Operations
- Gold Loan Processing
- Locker Handling & Security
- Team Leadership
- Compliance
- Account Management
- Communication & Problem Solving
Personal Information
- Date of Birth: 08/28/99
- Nationality: Indian
- Marital Status: Single
Timeline
Deputy Manager – Relationship Manager
ICICI Bank Ltd
04.2025 - Current
Assistant Manager I – Relationship Manager
ICICI Bank Ltd
05.2023 - 03.2025
Assistant Manager II – Relationship Manager
ICICI Bank Ltd
09.2021 - 04.2023
HSC - undefined
GHSS Thumbivadi
SSLC - undefined
GHSS Thumbivadi
B.Sc. - Mathematics
Govt. Arts College
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