Ashish Kumar Singh
Jharsuguda, Odisha
Summary
MBA Graduate and Relationship Manager with 5 years of experience in the Corporate Employee Solution Group at ICICI Bank. Expertise in client relationship management, business growth strategies. Proven track record in customer acquisition, financial product sales, cross-selling, and delivering high-quality customer service. Strong analytical and communication skills, with in-depth knowledge of banking products, financial regulations, and compliance. Consistently contributed to business growth and customer satisfaction through effective relationship management, business development, and customer-centric solutions.
Overview
4
4
years of professional experience
Work History
Relationship Manager(Deputy Manager-I)
ICICI Bank Ltd
Jharsuguda
01.2023 - Current
- Fostered strong client relationships to enhance customer satisfaction, retention, and loyalty.
- Identified customer needs, developed customized financial solutions, and provided expert product guidance.
- Managed customer onboarding and ensured compliance with KYC and Customer Due Diligence (CDD) requirements.
- Resolved customer queries and complaints while maintaining high service quality and regulatory compliance.
- Handled digital banking services and customer activation for mobile banking, internet banking, UPI, and other alternate channels.
- Conducted corporate meetings to evaluate business requirements, review progress, and identify growth opportunities.
- Maintained accurate records of client interactions, activities, and follow-ups within the CRM system.
- Stayed updated on banking regulations and compliance requirements to minimize risk exposure for clients and the organization.
Skills
- Relationship management
- New customer Acquisition
- Customer service
- Sales & Cross selling
- Data-driven and quick learner
PERSONAL INFORMATION
- Father's Name - Duryodhan Singh
- Mother's Name- Uma Ray
- Date Of Birth - 23/08/1997
- Marital Status - Unmarried
HOBBIES AND INTERESTS
- Listening To Music & Cooking
LANGUAGES
- Odia (Proficient)
- English (Proficient)
- Hindi (Proficient)
KEY RESPONSIBILITIES
- Salary accounts acquired
- Digital banking
- Customer services
- Cross selling or revenue achieved
- Target achievement percentage
- Corporate relationship handled.
EDUCATION AND TRAINING
MBA: Marketing,HR, 10/2019
Gandhi Institute of Management Studies, Gunupur(BPUT)-Rayagada
BSC: Physical Science, 05/2017
Ispat Autonomous College, Rourkela(Sambalpur University)-Rourkela
CHSE: XII, 05/2014
Veer Surendra Sai Inst Of Sci,Dhankauda- Sambalpur
BSE: Matriculation, 06/2012
Hema Sagar High School,Pakelkhol-Jharsuguda
CERTIFICATIONS
- IRDAI
Timeline
Relationship Manager(Deputy Manager-I)
ICICI Bank Ltd
01.2023 - Current