CHANDRA SHEKHAR SINGH
Varanasi
Summary
To work in a professional environment that provides scope for widening the horizon of my knowledge and contribute to the growth of the organization.
Hardworking professional with experience in managing teams, overseeing daily operations, and implementing policies. Strong communication skills, adept at resolving conflicts and ensuring staff adherence to company standards. Proven track record in enhancing productivity and maintaining positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager Grade- Deputy Manager II
ICICI BANK LIMITED
Firozabad
04.2025 - Current
- Handled , Fund transfers, NEFT, RTGS, Stop payments, Account closures, Address change, etc.
- Handling sourcing of corporate A/Cs and maintaining Relationship.
- Managing and deepening of High net worth customers portfolio.
- Explained and sold bank products (CASA, FD, Assets Loans etc..) and services to clients.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Implemented new operational strategies to enhance efficiency and improve service delivery across the branch.
- Facilitated effective communication between branch staff and upper management, reporting on performance metrics and operational challenges.
- Analysed customer feedback to identify areas for improvement and implemented changes to boost satisfaction levels.
- Monitored market trends to identify new business opportunities for clients.
- Prepared detailed reports on client interactions and relationship status.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Increased transparency of financial operations to prepare for external audits.
- Oversaw the branch's compliance with regulatory requirements, minimising risks of non-compliance penalties.
Relationship Manager With Grade- Deputy Manager I
ICICI BANK LIMITED
Firozabad
04.2023 - 03.2025
- Handled Fund transfers, NEFT, RTGS, Stop payments, Account closures, Address change, etc.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Handling sourcing of corporate A/Cs and maintaining Relationship.
- Managing and deepening of High net worth customers portfolio.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Explained and sold bank products (CASA, FD, Assets Loans etc..) and services to clients.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Maintain and periodical Reconciliation of Deliverables like ATM cards, Cheque books, Welcome kits, DDs, Forex cards.
- Explained service charges, interest rates, and disclosure regulations to stakeholders.
- Helped clients identify their financial service needs.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Grew and maintained client base to maximise revenue.
- Oversaw the onboarding process for new clients, ensuring a smooth transition and high levels of client satisfaction.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
- Monitored market trends and regulatory changes to advise clients proactively on potential impacts on their investments.
- Conducted due diligence on potential clients to assess creditworthiness and align services with their financial goals.
Relationship Manager With Grade- Assistant Manager
ICICI BANK LIMITED
Firozabad
03.2021 - 03.2023
Education
Master of Business Administration - Marketing/Operation
Step-HBTI KANPUR
KanpurBachelor of Technology - Mechanical Engineering
Aacharya Narendra Dev University
AayodhyaIntermediate - Science
Jatadhari Inter College
Uttar Pradesh Board 10th - Science
Central Hindu School
CBSE BOARD Skills
- Customer relationship building
- Relationship Management
- Lead Generation
- Developed and maintained client relationships, boosting sales
- Good Coordination And Communication Skills
- Branch operation
- Teamwork And Time Management
- Positive works Ethic
- Time and task organisation
- Policy implementation
- Sales and service target delivery
- Product or service knowledge
- Business Development And Planning
- Leadership skills
Certification
- NISM-AMFI Certification
- AUTOCAD SOLIDWORKS
- 4ps of marketing mix
- Digital marketing
Languages
- Hindi
- English
Hobbies and Interests
- Playing Chess ( Gold medalist in college )
Personal Information
- Date of birth: 1996-09-10
- Gender: Male
- Marital status: Married
- Father: Santosh Kumar Singh
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Relationship Manager Grade- Deputy Manager II
ICICI BANK LIMITED
04.2025 - Current
Relationship Manager With Grade- Deputy Manager I
ICICI BANK LIMITED
04.2023 - 03.2025
Relationship Manager With Grade- Assistant Manager
ICICI BANK LIMITED
03.2021 - 03.2023
Master of Business Administration - Marketing/Operation
Step-HBTI KANPUR
Bachelor of Technology - Mechanical Engineering
Aacharya Narendra Dev University
Intermediate - Science
Jatadhari Inter College
10th - Science
Central Hindu School