Hi, I’m
Deepa Srivastava
Technical Project Manager - Cloud Services
Bangalore
Summary
Result Driven Acumen with over 11 years of experience and having a consistently exemplary professional profile in achieving productivity and delivery goals by identifying and accelerating strategic measures that strengthen performance involving Cloud Services, IT Security, IT Operations, Internal Audits, Governance, Compliance and Risk Consulting assignments in multifaceted roles. Eager to advance my career with a growth-oriented and technically advanced organization.
Overview
10
years of professional experience
4
years of post-secondary education
8
Certificates
Work History
Kyndryl
Technical Project Manager
06.2022 - Current
Job overview
- Responsible for managing and coordinating global integrated services delivery teams for the client until the engagement reaches steady state
- Work with clients and IBM internal teams to drive large-scale product awareness and adoption within the enterprise
- Collaborate with Solution Architect, Development Team, Product Management team to plan, manage and deploy the contractual requirements for the client engagement
- Responsible for creating and updating all contractual documents to ensure delivery obligations are met and scope is effectively managed
- Serve as “Voice of the customer”, raising client requirements and enhancement requests to the product management and software engineering team within the organization
- Responsible for completing “Operational Readiness Assessment” for all clients before handing off to steady state teams
- EMEA IAM Business Compliance Focal
Kyndryl
Global Compliance SME | IAM
07.2020 - 08.2021
Job overview
- And expertise to IAM Market Leaders, IAM managers, and IAM practitioners for delegated area of responsibility, on behalf of IAM EMEA Leader
- Implement proper governance, operational management, process management, and compliance management across IAM Europe and across other related service lines, to achieve given operational and compliance object
- Designing of workflows to automate existing processes that are manually performed on a day-to-day basis using the tool Automation Anywhere
- Contribution to substantial savings in terms of resources/cost by automating various use cases across accounts in different domains (Finance, Manufacturing, Industrial)
- Proficient at managing developers and project managers to provide/deploy optimal automation solutions in all feasible use cases across various projects
- Presenting clients with effective and secure ways of automation to achieve quick and more affordable processes of provisioning and revalidation
- Liaise with Market focal points to update and maintain actions/tasks related to the process including but not exclusively compliance meetings, action updates, communication of compliance indicators etc
- IAM Audit monitoring across EMEA on a common platform, sharing the lessons learnt with other markets and provide standard solution to bridge the
- Team Leader and New Business Transition Focal
IBM
Security Services Squad Leader
10.2016 - 07.2020
Job overview
- Managed a team of 40 Security Specialists working 22/5 who deliver IAM admin services
- Management of internal and external audit for Security and Identity Access Management
- Handling all new transitions and new business opportunities for IAM Delivery
- Identify and mitigate any risks in the accounts managed
- Track, report and remediate execution gaps
- Prepare, maintain, and submit clear & concise activity/progress reports and time recording/management reports in accordance with published procedures
- Been a focal point from IAM service line to Automate IAM tasks and, automated two of IAM tasks via “Automation anywhere” myself
- Analyze, Plan, Design and Drive Improvement programs in the existing processes/procedures across multiple accounts
- Identify service delivery process improvements and perform activities to improve service delivery processes under various projects
- Prepare and present reports of all ongoing programs as per defined frequency to ensure alignment of goals and activities across workstream
- Have handled end to end transition and DE transition of an account
- Identify and mitigate any risks in the accounts managed
- Facilitate process definitions, deployment, and improvements for the business unit.
IBM
Security Delivery Specialist
08.2014 - 10.2016
Job overview
- Provider first level of support for Identity and Access management issues
- Prepared and modified process documents for all the use case procedures across different platforms
- Created groups and set privileges which further helps in provisioning of user accounts
- Focal for client and 3rd party Knowledge Transfers
- Dispatch and manage escalation queues related to Product support
- Been an audit focal and provided provisioning process documents and evidence
- Handling escalations and getting the RCA to avoid reoccurrence of same issues
- Identified and recorded process exceptions and obtained security approvals for the exceptions from Clients
- Prepared Known Error Database (KEDB) for future references for the team.
IBM
Application Support Engineer
07.2011 - 07.2014
Job overview
- Support the team in achieving targets on a continuous basis
- Handle severity issues on the desk (Server Outage/ Network Outage)
- Coordinate with the incident management teams for the ongoing major issues
- Demonstrate excellent knowledge of the entire scope of support and improve productivity and share best practices
- Provide training and support on processes on the floor.
Education
Tirumala Engineering College
Bachelor’s Degree from Information Technology and Engineering
01.2007 - 01.2011
Skills
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Certification
Prince2 2017 (Foundation & Practitioner)
Accomplishments
IBM HALL of FAME (2018)
IBM Certificate of Excellence (2017)
IBM Certificate of Appreciation (2015)
IBM Rising star of the year award (2014)
Timeline
Technical Project Manager
Kyndryl
06.2022 - Current
Global Compliance SME | IAM
Kyndryl
07.2020 - 08.2021
Security Services Squad Leader
IBM
10.2016 - 07.2020
Security Delivery Specialist
IBM
08.2014 - 10.2016
Application Support Engineer
IBM
07.2011 - 07.2014
Tirumala Engineering College
Bachelor’s Degree from Information Technology and Engineering
01.2007 - 01.2011
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