DEEPAA MAMADHAPUR
Summary
Experienced Claims Incharge with over 8 years of expertise in managing end-to-end claims processing, risk assessment, and dispute resolution. Highly proficient in leveraging SAP to streamline claims management, integrate data across finance and operations, and optimize workflow efficiency. Demonstrates a proven ability to investigate complex claims, negotiate favorable settlements, and enforce compliance with industry regulations. Adept at collaborating with cross-functional teams to drive continuous process improvements and mitigate financial risks while maintaining detailed audit trails and exceptional service standards.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages
Work History
Claims Incharge
TVSSCS
01.2025 - Current
- Oversee end-to-end claims processing to ensure accurate, timely resolution
- Validate and review all claim documentation for completeness and compliance
- Investigate claim incidents by gathering evidence and collaborating with relevant teams
- Assess claim validity and determine settlement amounts in line with company policies
- Negotiate settlements with claimants, insurers, and vendors to mitigate financial risks
- Maintain detailed records, audit trails, and regular reports for management review
- Analyze claim trends to identify potential fraud and implement preventive measures
- Develop and enforce standardized procedures to enhance efficiency and reduce future claims
- Coordinate with internal departments to streamline the claims process
- Provide exceptional support and clear communication to claimants throughout the process
WARRANTY INCHARGE
KROPEX AUTO PVT LTD
05.2024 - 12.2024
- Generate the Warranty, FSB, Good will invoices and uploading
- Claim submission (Warranty, Updation, Ex warranty, AMC, Good will and FSB)
- Update the claim status board
- Warranty failed parts packing and generate packing slips
- Tracking the claims, GST invoices, parts dispatch till process completion
Team Leader – Operations
FM INDIA SUPPLY CHAIN PVT LTD
09.2021 - 08.2022
- Inbound and Outbound planning
- Maintaining KPI Reports and MIS Reports for Inbound, Outbound and daily sales
- Alignment of Manpower and focus on daily targets
- Dealing with customers day to day basis
- Coordination with clients about daily working, order handling, delivery and execution
- Supervision of daily working operation
- Making every day updates
- Making manual tax invoice/Delivery challan, E- invoice, E-way bill
Senior Associate
Wipro LTD
08.2018 - 01.2021
- Working for a leading US credit card process Capital One, in Credit Bureau Disputes queue where we research on the disputes raised by the Customers on their credit reports
- To resolve dispute cases raised by the customer for the low dollar amount
- Working directly with cardholders to resolve customer service issues or fraudulent/unauthorized activities
- To handle Visa and Mastercard disputes and initiate chargebacks for various reason codes including fraud
Claim Executive
TATA MOTORS LTD
06.2016 - 08.2018
- Investigate customer claims
- Maintained daily and monthly Claims Report and Quality Report
- Preparation and Tracking Debit Notes for customer
- Handling customer query payment issues
- Monthly provisions, tracking and closing
- Intimate problems to concern person related to wrong Invoice details like wrong part number, wrong PO, wrong quantity etc
- Follow up with concern persons to resolve issues
- Find the material details like Customer name, quantity using SAP
Team Leader
LG BALAKRISHNAN BROS. LTD
06.2015 - 05.2016
- Maintaining 5s in the production line and Kaizen activity
- Report to quality engineer about the material activities
- Maintaining Daily stock and rejection records
- Worked on Measuring Instruments like Vernier Caliper, Micrometer and Shore Hardness etc
- Worked on daily reports like, material inspection report, Audit report and rejection report
Trainee operating Engineer
FLASH ELECTRONICS PVT LTD
02.2014 - 02.2015
- Soldering and assembly of various products
- Maintaining good relationship with cell member, Analyzing quality complaints
- Discuss the problems of assembly lines with supervisor to improve production
- Organizing the line, achieving production target, quality output
Education
Diploma - Electronics and Communication
M L BHARATESH POLYTECHNIC
01-2013
Skills
SAP
Customer Relationship Management
Advanced Skills in Word, Excel, PowerPoint
Warehouse Management
Risk Assessment
Supply Chain Management
Effective Team Leadership
Communication
Problem solving
Negotiation Skills
Timeline
Claims Incharge
TVSSCS
01.2025 - Current
WARRANTY INCHARGE
KROPEX AUTO PVT LTD
05.2024 - 12.2024
Team Leader – Operations
FM INDIA SUPPLY CHAIN PVT LTD
09.2021 - 08.2022
Senior Associate
Wipro LTD
08.2018 - 01.2021
Claim Executive
TATA MOTORS LTD
06.2016 - 08.2018
Team Leader
LG BALAKRISHNAN BROS. LTD
06.2015 - 05.2016
Trainee operating Engineer
FLASH ELECTRONICS PVT LTD
02.2014 - 02.2015
Diploma - Electronics and Communication
M L BHARATESH POLYTECHNIC