Hi, I’m
Deepak
New Delhi
Overview
5
years of professional experience
Work History
SpiceJet Pvt. Ltd.
SpiceClub Executive (SpiceClub Programme)
07.2022 - 01.2024
Job overview
- At SpiceClub, our dedicated team engages with the inquiries of SpiceJet's privilege passengers those who are frequent flyers and members of our esteemed SpiceClub
- We adeptly handle their questions and concerns regarding our CLUB programme, clarify the multitude of perks available at each membership tier, and offer comprehensive guidance on how to fully utilise Club Rewards, enjoy Club Comforts, and experience the exclusive services designed to enhance both airport and in-flight experience Furthermore, during a critical four-month period where additional support was essential, I seamlessly stepped into the role of point of contact within the SpiceClub SPOC/backend
- During this time, I proficiently managed escalated email tickets, utilised admin privileges for the SpiceClub programme to correct passenger name discrepancies, processed tier voucher issuances and reinstatements, credited SpiceClub points, engaged in critical testing of our SpiceClub CRM, and maintained effective coordination with co-branded axis bank SPOCs
- This hands-on experience has vastly expanded my expertise in SpiceClub operations.
Excitel Broadband Pvt. Ltd.
Quality Analyst
02.2021 - 07.2022
Job overview
- At Excitel Broadband Pvt Ltd, as a Quality Analyst, my job is to measure the compliance of agents with established expectations of behavior
- Thereby improving user satisfaction is it communication skills, following scripts, meeting feedback and feedback sessions mail.
Unayur Marketing Pvt. Ltd (Atiya Herbs)
Senior Health Advisor
06.2019
Job overview
- It is an Ayurveda-Unani Medicine Product Company where my job was to consult patients about their diseases and give the right medicine for health problems, in which they consulted all problems and took medicines
- During the live TV show of 'The Hakim Suleiman Khan'.
WorryNotLLP - Emergency247LLP (Pre-hospital Care Services)
Account Manager (Sales)
Job overview
- Emergency247+ is a pre-medical care service, which we used to help people in medical distress
- Who needed help immediately just like road accidents, heart attacks, and many other emergencies
- In which my job was to make a relationship with the hospital's marketing manager make and give presentations to the clients, and maintains the company's existing relationships with a client or group.
BeliveOn Manpower Services
Marketing Executive & Job Consultant (Internship)
Job overview
- This is the (Job Consultancy) Company which used to generate Manpower Services to other Companies
- In this Company, I worked as a marketing executive
- I used to make relationship with the companies HR team & according to their needs
- I used to provide manpower to them.
Education
Delhi University (School Of Open Learning)
B.A Proggramme
Sardar Amar Singh Sher -E- Punjab Pindi Gheb Khalsa Senior Secondary School New Delhi
12th passed
University Overview
Board: CBSE
Sardar Amar Singh Sher -E- Punjab Pindi Gheb Khalsa Senior Secondary School New Delhi
10th passed
University Overview
Board: CBSE
Skills
- Good communication skills
- Ability to adapt to change in the working environment
- Time management & leadership with initiation
- Make a Relationship with The Client
- Active listener and Quick learner
- Basic Knowledge of MS Office Suite
- Typing speed 40 WPM
- Creativity of making Presentations/Slideshows
- Email escalation handling
- Navitaire (Skyspeed)
- CRM (Genesys, PulseCRM, LoyaltyApp, Salesforce, CC Reporting Manager)
Timeline
SpiceClub Executive (SpiceClub Programme)
SpiceJet Pvt. Ltd.
07.2022 - 01.2024
Quality Analyst
Excitel Broadband Pvt. Ltd.
02.2021 - 07.2022
Senior Health Advisor
Unayur Marketing Pvt. Ltd (Atiya Herbs)
06.2019
Account Manager (Sales)
WorryNotLLP - Emergency247LLP (Pre-hospital Care Services)
Marketing Executive & Job Consultant (Internship)
BeliveOn Manpower Services
Delhi University (School Of Open Learning)
B.A Proggramme
Sardar Amar Singh Sher -E- Punjab Pindi Gheb Khalsa Senior Secondary School New Delhi
12th passed
Sardar Amar Singh Sher -E- Punjab Pindi Gheb Khalsa Senior Secondary School New Delhi
10th passed
Languages
- English
- Hindi
- Punjabi
Operated Job Portals
- Shine
- Naukri
Personal Information
- Hobbies: Interacting with People from Difference Geographical Locations & Cultural Backgrounds, Play Outdoor Games & Internet Savvy, Music & Playing Instruments
- Father's Name: Late. Ram Chander
- Date of Birth: 03/18/99
- Marital Status: Unmarried
Languages
- English
- Hindi
- Punjabi