Deepak B
Bengaluru
Summary
- Skilled IT professional focused on technical issue resolution and superior end-user support. Experienced in troubleshooting systems, configuring networks, and installing software, with a commitment to customer satisfaction. Proven ability to work collaboratively with teams to improve processes and drive efficiency.
Overview
6
6
Languages
1
1
Certification
10
10
years of professional experience
Work History
Senior Support Engineer
Derivatives IT Services PVT LTD
Bangalore, India
09.2024 - Current
- Installed, configured, and updated HIS software, including Akhil HIS.
- Managed user roles, permissions, and access control for optimal security.
- Troubleshot software errors and trained staff on effective usage.
- Provided on-site and remote technical support for medical and administrative personnel.
- Resolved hardware, software, printer, and network issues promptly.
- Acted as first line of support during system downtime or errors.
- Maintained hospital servers, workstations, and network infrastructure for reliability.
- Implemented cybersecurity protocols to safeguard patient data against breaches.
Senior Business Development Executive
Kauvery
Bangalore, India
01.2024 - 09.2024
- Executed customer needs analysis to uncover cross-selling opportunities.
- Presented business value to potential investors and stakeholders through compelling pitches.
- Formulated short-term and long-term objectives for business team success.
- Developed cold call lists by researching prospective clients systematically.
- Participated in trade shows and conferences, showcasing company offerings to potential clients.
- Recognized market gaps for product innovation and service enhancements.
Senior Executive
Startek
Bangalore, India
01.2020 - 02.2023
- Followed company regulations, policies and processes.
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Back Ground Verifications for US Clients .
- Verifications for Health Care , Education , Employment ,
- On time closing Clients document's clearance.
- Checking Source details and correct documents are verified and closed on time .
- getting more data base from the clients and helping them for the sources job joining formalities ,
Territory Manager
The Advanced Medical System
Chennai, India
05.2018 - 06.2019
- Regularly utilized Salesforce for monitoring territory sales, ensuring targets were met.
- Compiled monthly and annual reports for tracking growth and identifying areas for improvement.
- Directed creation of sales training sessions to strengthen team skills and productivity.
- Instructed customers on processes and services, enhancing overall sales potential.
- Developed impactful sales presentations to illustrate product quality and competitive positioning.
- Enhanced profitability through effective pipeline development across multiple marketing avenues.
Care Assistant
Aster CMI Hospital
Bangalore, India
09.2016 - 03.2018
- Implemented improvements based on patient feedback to enhance care quality.
- Established strong relationships with patients through consistent support and optimal care delivery.
- Managed billing and documentation processes with precision and meticulous attention to detail.
- Scheduled appointments promptly, ensuring timely responses to all patient needs.
Education
Certificate of Higher Education -
National Institute Of Open School
Bengaluru, KA2023
Diploma of Higher Education - Computer Hardware & Networking
Jetking
Bengaluru, KA2016
Profile Summary
- I have Completed AWS Cloud Architect , Devops , Linux , & CCNA .
- I have trained in to aws console , EC2 Instance .
- Developed and maintained Cd , Cid Pipeline.
- Trained on Version Control / Source code management tools like Git , Git hub , Bit Bucket
- Created , maintained and Evolved an aws Cloud infrastructure for running applications .
- Creating and maintaining highly scalable and multi tier AWS environments Spanning across availability zones using terraform .
Languages
English, Tamil, Kannada, Telugu, Hindi
First Language
English
Upper Intermediate
B2
Tamil
Proficient
C2
Hindi
Intermediate
B1
Telugu
Intermediate
B1
Kannada
Upper Intermediate
B2
Certification
- AWS Solution Architect Course by Hero Vired .
- Microsoft Certified: Azure Fundamentals (AZ-900)by Hero Vired .
- Devops by Hero Vired , Bangalore .
- Linux by Hero Vired , Bangalore .
- CCNA byHero Vired , Bangalore .
Course & Certifications
- Amazon Web Services ,
- Devops,
- Cd , CID Pipeline
- Jenkins
- kubernetes
- Linux
- CCNA
ACHIEVEMENTS
- Deployed Windows / Linux Virtual Machine and web server .
- Connected to private network using Nat gateway and End point.
- Built Version control system using Github / Git lab.
CORE COMPETENCIES
- Cloud Computing .
- Technical Support .
- Reporting & Documentation.
- AWS / Devops/ Linux .
- Continuous Integration, Continuous Delivery.
Timeline
Senior Support Engineer
Derivatives IT Services PVT LTD
09.2024 - Current
Senior Business Development Executive
Kauvery
01.2024 - 09.2024
Senior Executive
Startek
01.2020 - 02.2023
Territory Manager
The Advanced Medical System
05.2018 - 06.2019
Care Assistant
Aster CMI Hospital
09.2016 - 03.2018
Diploma of Higher Education - Computer Hardware & Networking
Jetking
Certificate of Higher Education -
National Institute Of Open School