Deepak Barua
Lucknow
Summary
Experienced Retail Store Manager with a track record of driving revenue growth and increasing customer satisfaction scores. Skilled in developing and implementing effective sales strategies, managing and training teams, and analyzing sales data to optimize inventory levels.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Skechers South Asia Private Ltd
09.2023 - Current
- Sales planning and achievement of store targets basis across all merchandise categories.
- Stock and sales analysis on basis of sell thru, market requirement and merchandise response.
- Review of operational reports to improve sales performance of team and store.
- Training of team for processes involving software used in organization, visual merchandising and all organizational SOP’s
- Overall supervision of inventory movement, daily sales proceeds under all mode of payments through system reports and its physical audit.
- Acquiring organizational sales orders and delivering it within scheduled timelines.
Store Manager
Reliance Retail Limited
05.2016 - 09.2023
- Sale targets breakup and apportioning them across team basis category.
- .Leading and supervising sales team to achieve store targets and achievement of all KPI’s.
- Prompt implementation of promotional offers and sales enhancement activities to augment sales.
- Review of operational reports to identify and improve store and individual performances.
- Competitor analysis and market intelligence.
- Review of operational reports e.g. DSR, KPI Tracker, FF analysis report, CSA dashboard.
- Team development through training on organizational objectives.
Store Manager
BATA India Limited
06.2015 - 05.2016
- Achievement of sale targets on daily and weekly basis by target breakup and dividing among team
- Acquiring bulk orders from government departments to exceed sale targets
- Implementation of promotional offers and activities at store to increase sales.
- Training and supervision of team members for sales enhancement, loss prevention and customer service..
Supply Chain Executive
Sahara Q Shop U.P.R. Ltd.
12.2012 - 06.2015
- Leading and supervising the performance of store in charges & team members to ensure achievement of store targets.
- Supervision of COCO Q-Shop stores operating in Lucknow.
- Sales forecasting and appointing targets across teams.
- Research and data analysis for stock levels at the store, damages & top/bottom performing merchandises at the store.
Team Leader
Bharti Retail Limited
08.2010 - 12.2012
- Developing and implementing of shrink reduction plans at the compact hyper & small format retail district stores.
- Conduction and assistance in the mid/annual stock inventory at the district stores.
- Review of in stock levels, dump, damages and Home office/store initiated markups/markdowns to avoid losses.
- Audits of compact hyper and super market stores for sales enhancement, inventory to sales ratio, price changes, clearance sales, cyclic count of high value merchandise.
- Conducting investigations for incidents related to frauds, shoplifting, process deviations and integrity violations.
Sr. Quality Analyst
Aegis Pvt. Ltd.
09.2009 - 08.2010
- Preparing and publishing detailed reports and dashboards highlighting areas of opportunities present in the process
- Conducting periodic audits to gauge and report the performance of customer care executives against defined quality parameters.
Quality Compliance Analyst
EXL SERVICES
02.2007 - 08.2009
- Preparing quality dashboards providing drill down analysis of errors detected in the reconciliation of the commission received from brokers on behalf of Norwich-Union insurance company
- Conducting monthly audits of the credit controllers with respect to the defined quality parameters defined by the client (Norwich Union)
Education
Master of Commerce (Management Accounting & International Business) -
University of Lucknow
04.2005
Bachelor of Commerce - undefined
University of Lucknow
04.2003
Skills
- Effective Communication & Presentation Skills
- Problem Solving & Critical Thinking
- Store Operations Management
- Sales & Customer Service Skills
- Time Management and Prioritization
Accomplishments
- Won KPI Champion award, Reliance Trends Footwear UP UK - 2020
- Won most profitable store award, Reliance Footprint, UP UK- 2018
- Was sent to Aegis Bangalore to train batches for Airtel DTH.
- Have successfully trained 3 batches (Airtel DTH, Aegis) with more than 95% throughput.
- Taken promotion with lateral movement in record time in EXL Service.
- Was awarded best QCA (EXL services-Broker Collections).
Certification
- WAL-MART CERTIFICATION- 2010 (Asset Protection Training Program)
- WAL-MART CERTIFICATION- 2012 (Fire Safety Training Program)
- ASSET SIX SIGMA (Awareness of six sigma elementary training)
- CCC Certification from NIELIT, Govt. Of India
Hobbies and Interests
- Volunteering
- Travel
- Listening to music
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Store Manager
Skechers South Asia Private Ltd
09.2023 - Current
Store Manager
Reliance Retail Limited
05.2016 - 09.2023
Store Manager
BATA India Limited
06.2015 - 05.2016
Supply Chain Executive
Sahara Q Shop U.P.R. Ltd.
12.2012 - 06.2015
Team Leader
Bharti Retail Limited
08.2010 - 12.2012
Sr. Quality Analyst
Aegis Pvt. Ltd.
09.2009 - 08.2010
Quality Compliance Analyst
EXL SERVICES
02.2007 - 08.2009
Master of Commerce (Management Accounting & International Business) -
University of Lucknow
Bachelor of Commerce - undefined
University of Lucknow
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