SQL
Deepak Chandran
AWS Solutions Architect
Summary
Driven and enthusiastic, I'm transitioning into an AWS Solutions Architect role, blending my diverse background in process management and customer service with a thirst for AWS expertise. Despite being a beginner, my AWS Certified Solutions Architect Associate certification and hands-on training highlight my commitment to mastering cloud technologies. With a solid foundation in business administration, I'm primed to design innovative, scalable solutions. Eager to dive in and make an impact, I bring energy, adaptability, and a passion for continuous learning to your team
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
5
5
years of post-secondary education
Work History
Call Center Executive
Solid Practice Service
04.2024 - 05.2024
- Contributed to the development of new training materials, resulting in increased employee engagement and productivity.
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
Process Executive
Cognizant
10.2021 - 01.2024
- Resolved system errors and managed insurance claims with precision.
- Selected for a pivotal role in the Claims Recovery Team (CRU).
- Recognized as Performer of the Month for high-quality work.
- Supported associates with error management, improving productivity.
- Conducted analyses to validate errors, enhancing accuracy.
- Implemented process improvements, reducing error rates by 15%.
- Trained new team members, fostering a collaborative environment.
Education
MBA - Financial Accounting
Annamalai University
Chidambaram, India 07.2020 - 05.2022
Bachelor of Commerce - Information Technology
Dr. GRD College of Arts And Science
Coimbatore, India 06.2016 - 05.2019
Skills
AWS Solutions Architect
undefinedCertification
AWS Certified Cloud Practitioner, Solutions Architect,Developer
Timeline
Call Center Executive
Solid Practice Service
04.2024 - 05.2024
Process Executive
Cognizant
10.2021 - 01.2024
MBA - Financial Accounting
Annamalai University
07.2020 - 05.2022
Bachelor of Commerce - Information Technology
Dr. GRD College of Arts And Science
06.2016 - 05.2019
Work Preference
Work Type
Full TimeAccomplishments
Recognized as Performer of the month for high quality work
Software
Power BI
Java
Excel
Word
Similar Profiles
Deepak ChandranDeepak Chandran
Call Center Executive at Solid Practice ServiceCall Center Executive at Solid Practice Service
Michaela TillerMichaela Tiller
Book Keeper at Solid Rock Pool Service, LLCBook Keeper at Solid Rock Pool Service, LLC
Sonia PfeifferSonia Pfeiffer
Patient Service Representative III at Faculty Practice Inc. - Practice OperationsPatient Service Representative III at Faculty Practice Inc. - Practice Operations
Ransford Adjei KorantengRansford Adjei Koranteng
Call Center Executive at African Business Processing OutsourcingCall Center Executive at African Business Processing Outsourcing
SAIRA MOHD MERAJ ANSARISAIRA MOHD MERAJ ANSARI
Call Center Executive at OLA CABS INDIA PVT LTDCall Center Executive at OLA CABS INDIA PVT LTD