TARUN RAWAT

· Working As a Prod Ops Team For Monitoring And Scheduling Jobs on Workstations.

· Working 24*7 Server & Network Device Alert Monitoring & Handling.

· Perform Different Job Scheduling and Perform Different operations on Jobs which is already Scheduled in the Servers.

· Do Post patching Servers Health Check .

· Work on L1 tasks on different Incident which we received on our queue Also Working with Different infra & Application Team to Resolve the Issue .

· If there is any Issue related to Production environment then we Follow Escalation Chain or Matrix & On call List Also reachout to Application owner / On Call Person By Following NSS On Call Calendar if Required in Order to troubleshoot the Issue .

· Work On Bi-weekly PPT it includes all the Major , Critical Incident / issues /Alerts , job Abends , Link & Unlinked Issues , also includes Pager duty Incident Status Data of Prod & Non Prod Environment .

· Work on Different Adhoc Request which we received from Client End related to Job Scheduling & Troubleshooting of Job Abends.

· Pull report From Service – now , Pager Duty, Splunk whenever required in the Project.

· Performed standard system administration tasks such as troubleshooting and problem resolution, patching, installing packages using rpm and yum, drivers, software and hardware upgrades. Performed day to day Linux administration tasks such as user account management and permissions management

Utilized logical volume manager and swap to create, modify, delete file systems.

Optimized system and application performance using techniques like shutdown, reboot, start and stop services and tools to identify performance issues and solutions.

Installed, configured, and maintained services such as DNS, DHCP, NFS, Apache Web Server, Samba, SSH, RPM and YUM Repository.

Worked with DBA's, Networking Team, and Developers to resolve their daily issues.

Performed job scheduling using the IWS tool

Performed automated installations of Operating System using kickstart for Red Hat Enterprise Linux /6/7. Configured firewall and hardening Linux systems for system security.

Managed disks and filesystems using LVM, tasks as LVM restore , LVM mirroring to other disk, etc Administered Logic Monitor , Pagerduty and Nagios monitoring tools for servers monitoring and incident alerts.

Monitored performance of servers using tools such as sar, top, free, vmstat, iostat, traceroute, etc.

Monitored and maintained the disk space and backup systems.

Performed troubleshooting existing user accounts, security objects and authorizations to resolve security conflicts by creating sudo rules, supporting users, setting up new accounts and password resets.

Involved in daily incident management and resolved the day to day problems raised by the users and incidents which are logged by Event monitoring system

· Performing L1/ L2 Tasks Like :-

1. User Management , login issues.

2. Extend Volume in AWS Windows Server .

3. Work On Rman Space Issue .

4. Work on Swap Space Issue .

5. Manage Table Space Issue .

6. Work on Windows/ Linux Disk Space Issue .

7. Checking & Compressing log Files .

8. Linux / windows / database Server Patching & Health Check.

9. installing and configuration http server or Apache Server

10. job scheduling on Linux server.

11. configure the NIC bonding.

12. Configuring DNS (Domain Name Systems).

13. Work on Monitoring tool (Logic monitor/ Nagios) and address all critical resource & Websites Alerts.

14. Work on SSL Certificate Issues.

Support on Vmware servers (on-prem servers)

· Providing technical support to resolving issues within SLA.

· Managing Incidents and replying on routine mails.

· Primary responsible for Provide VIP / Executive Support.

· Provide Remote Support to end users.

· Installation & Manage Anti-virus & OS update.

· Installation of Extended Devices likes Printer , network printer , network Scanner , Scanner and modem.

· Dedicated SPOCS for handling high Severity issues and end to end follow up with Incident Management and backend teams.

· Coordinating with vendors and maintaining the inventory for all IT assets.

· Maintaining checklist for daily task for meeting room, board rooms and network printers.

· Maintaining IT related documents records for Audit and compliance – asset allocation form, IT handover sheet, Provide IT exit clearance etc.

· Maintaining the tracker for new system allocation / movement and retraction and raising IMAC for maintaining the inventory for all IT assets.

· Managing more than 2000 users in Active directory includes checking Users Account status, unlocking account, resetting password and disable users account,etc

· Managing File and print server that include creating share folders- configuring network and local printers.

· Creating and Deploying OS with package on new PC’s using SCCM BOT.

· Managing admin console for configuring RSA token on user ID to providing VPN access.

· Installing and supporting process wise application lika java, sql, oracle, eclipse etc.

· Managing and monitoring network and Supporting Network team for tracing, troubleshooting and resolving network issues.

· Installation & Trouble shooting of Operating System (windows and MAC)

· Troubleshooting of Smart phones (HTC, Blackberry, Anroid based) and Non-Windows based Mobiles

· Configuring and troubleshooting mails / outlook (pop 3 and Exchange)

· VSphere Web Client (Create new VHD and rebuild existing VHD).

• Installation and configuration of HP Printers. Taking care of HP HPAC print server for user enrollment and printing related issues.

· Take care of daily and weekly media backup activity at server end.

· Configuration of mails on user’s personal mobile by using BES 12 .

· Good knowledge of ticket managing Tools like service now , case management tool(CMS), AIIMs tool, TARM TOOL, sentinel tool .

· Monitor and handle SNOW & TARM Tool(Queue Monitoring and Service Request Management)

· Monitor and Handle AIMS data Maintenance And IMAC Request.

· Sharing report of Printer Health Checkup, Printer Firmware check / Upgrade, Printer Cartridge Procurement tracker with Client.

· RSA Token (Hard Token / Soft Token) activation, distribution , collection or configuration.

· Manage and monitor Media Management Activity & Data Center(Hand and feet support).

• Installation, configuration and troubleshooting of MS Office, VDI, Citrix & web based applications Win7, Win8, Server 2008, and MacAfee Antivirus. Configured new machine as per user requirement. Successful maintain Domain and Workgroup groups, permissions and structure for 4000 users in US/UK based 24*7 processes.

• Installation & configuration of windows 7 and windows 10.

• Avaya phone, Soft Avaya Phone, Data Card Configuration & troubleshooting.

• Managing and maintaining HP, Dell and Lenovo systems and Laptops.

• Desktop level troubleshooting including OS, hardware, software and also business applications software’s used in the company.

• Installation and Configuration of desktop and network printer and scanners.

• Installation and configuration of MS-outlook, troubleshoot PST related issues and recovery.

• Virus protection in all Desktop and Laptops through MacAfee 8.8 Antivirus corporate edition

• Patches Updating on systems like Windows, MS office and Adobe products.

• Responsible for support and maintenance of the IT Infrastructure of the organization.

• Asset Management and Vendor coordination.

• Helpdesk Support for the Users.

• Maintaining Security of Systems by implementing Antivirus Software.

• Up to date documentation and troubleshooting of systems and Network.

• Remote Support, Online Support and troubleshooting.

• Working on CMS (Case Management System) ticketing tools.

• Coordinate with Tech-Ops Team, Network team and voice team.

• Installation and troubleshooting of VPN clients.

• Managing Users, Groups and computers in Active directory.

· Configuration of Avaya and Cisco phones,Working on VMware Vsphere and Provide support in VDIs.

· Installations of softwares pacakges and troubleshooting,security tools like BIT9,PhishMe and encryption tools.

· Managing Users,Groups and computers in Active directory.

· Configuration of LAN and Its Troubleshooting like ping tracert,telnet etc.