Deepak Cheekoli
Thane
Summary
Resourceful Senior Program Associate recognized for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and strategic planning. Excel at communication, teamwork, and adaptability, ensuring successful program outcomes through effective collaboration and innovative problem-solving.
Seasoned Senior Program Associate with a history of successful project management and team leadership. Bring strong understanding of program development, strategic planning, and operational oversight to foster organizational growth. Skilled in cultivating partnerships, managing budgets, and driving process improvements for increased efficiency. Previous work has consistently resulted in enhanced productivity and streamlined operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
30
30
years of professional experience
Work History
Senior Program Associate
Emeritus India
Mumbai
05.2021 - Current
- Evaluated program effectiveness through surveys, focus groups or other assessment methods.
- Researched best practices in the field to identify strategies for improving existing programs.
- Communicated regularly with stakeholders at all levels within organization about upcoming trainings or changes in policy.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses.
Associate Customer Relationship Manager
Concentrix
Thane
08.2020 - 05.2021
- Analyzed customer needs, identified opportunities for improvement and provided solutions.
- Managed client accounts, monitored performance metrics and ensured timely delivery of services.
- Addressed customer questions and concerns regarding products and services.
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
- Trained new employees on customer service policies and procedures.
- Developed training plans for employees in order to improve service quality standards.
Senior Sales Executive
Tech Mahindra Business Services
Mumbai
09.2011 - 07.2020
- Recruited, hired and trained new hires to optimize profitability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Monitored competitors' activities to maintain current knowledge of market conditions.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Delivered sales presentations to high-level executives and decision-makers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Identified new business opportunities through research, customer feedback and industry analysis.
- Set and monitored sales targets for individual team members and the team as a whole.
Collections Manager
Bank of America
Mumbai
07.2010 - 08.2011
- Balanced batch summary reports for verification and approval.
- Effectively negotiated restructuring of loan payments.
- Performed research and due diligence to resolve issues.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Conducted month-end balance sheet reviews and reconciled variances.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Created reports for management on past due accounts and delinquency rates.
- Maintained accurate records of all collection activities in accordance with local laws.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
Senior Collections Associate
TCS e-serve Limited
Mumbai
09.2007 - 06.2010
- Identified process improvements that could be implemented within the department.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Collaborated with team members to meet or exceed collection goals.
- Provided detailed reports of collection activities to management team.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Coordinated with legal departments for accounts requiring further action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled incoming telephone inquiries from customers regarding their accounts.
- Built strong relationships with customers by providing excellent customer service.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Received payments and posted amounts to customer accounts.
Customs House Agent
Exim Inc
Mumbai
02.2002 - 08.2007
- Developed personalized plans to meet clients' specific needs and goals.
- Met with clients to research cases, collect data and prepare settlement packages.
- Negotiated contracts and terms, securing favorable outcomes for clients.
- Provided customer service to clients through phone and email communication.
Marketing Executive
Mehtex Import Export Pvt Ltd
Mumbai
03.1995 - 06.2000
- Managed relationships with external vendors and agencies to ensure timely delivery of marketing services.
- Conducted market research to identify trends, customer needs, and competitive landscape.
- Maintained an up-to-date database of customers' contact information.
- Supervised creation of marketing materials and collateral.
- Monitored competitors' activities to stay ahead in the market.
- Prepared marketing campaign budgets with finance personnel.
- Oversaw production of marketing materials, including brochures, flyers, and digital content.
- Marketed products and services at tradeshows and promotional events.
Education
Higher Secondary Certificate - Commerce
Siddharth College of Commerce And Economics
Mumbai 03-1995
SSC - School Certificate
AES High School
Mumbai 03-1991
Skills
- Sales operation
- Process improvement strategies
- Customer relations
- Collections oversight
- Employee retention
- Team leadership experience
- Cash flow management
- Empathy and tactfulness
- Strong communication
- Customer service management
- PeopleSoft expert
- Performance improvement
- Superior attention to detail
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Malayalam
Elementary (A2)
A2
Accomplishments
Mex award winner topping the organizational chart accross India, united kingdom, Australia and Ireland sites consecutively month on month with 100% NPS and 100% OSAT.
Timeline
Senior Program Associate
Emeritus India
05.2021 - Current
Associate Customer Relationship Manager
Concentrix
08.2020 - 05.2021
Senior Sales Executive
Tech Mahindra Business Services
09.2011 - 07.2020
Collections Manager
Bank of America
07.2010 - 08.2011
Senior Collections Associate
TCS e-serve Limited
09.2007 - 06.2010
Customs House Agent
Exim Inc
02.2002 - 08.2007
Marketing Executive
Mehtex Import Export Pvt Ltd
03.1995 - 06.2000
Higher Secondary Certificate - Commerce
Siddharth College of Commerce And Economics
SSC - School Certificate
AES High School
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