Deepak Deepender Singh
Gurugram
Summary
Experienced Manager with 19 years in leadership, decision-making, and problem-solving within field service management. Proven expertise in product management and clinical application support for advanced imaging systems, including MRI and CT, with a strong track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution, team motivation, and service metrics analysis, driving performance and fostering positive work environments.
Overview
20
20
years of professional experience
Work History
Manager - Customer Support
Fujifilm India
Gurugram
01.2022 - Current
- Lead product management and clinical application support for CT and MRI product lines across PAN India.
- Deliver advanced (L3) product consultation and application troubleshooting for MRI & CT systems, ensuring optimal clinical performance.
- Leverage product expertise to architect effective clinical solutions, improve end-user workflows, and elevate customer satisfaction.
- Design and implement cost-optimization strategies that maintain service quality standards while reducing operational overhead.
- Manage end-to-end product deployment projects from planning and commissioning through clinical handover and user acceptance.
- Provide guidance to healthcare clients on regulatory compliance and product safety protocols as a certified Radiation Safety Officer (RSO).
- Lead product excellence initiatives to maximize equipment availability and enhance customer satisfaction.
Senior Service Engineer
Elekta
Gurugram
04.2020 - 01.2022
- Managed product commissioning, clinical application support, and performance optimization for Elekta's advanced radiation therapy (LINAC) systems across PAN India.
- Provided expert product consultation and clinical guidance to oncology teams, ensuring optimal utilization and treatment quality.
- Drove customer engagement and satisfaction through proactive product performance monitoring and stakeholder communication.
Deputy Manager - Customer Support
Fujifilm India
New Delhi
10.2011 - 03.2020
- Led product operations for the Northern Region as DR Product Team Leader, managing the full product lifecycle for High-End Digital Radiography and Digital Mammography.
- Delivered L2 product application support across the North region, bridging clinical requirements with product capabilities.
- Maintained liaison with L3 product engineering team at Fujifilm Japan for product escalations and continuous improvement initiatives.
Technical Service Engineer
ADS Medical System
New Delhi
02.2006 - 09.2011
- Served as Senior Product Specialist for Bone Densitometry and Digital Mammography, managing end-to-end product deployment.
- Completed certified training for Bone Densitometry and Mammography at Hologic headquarters and other international locations.
Service Engineer
CARDIOVAS MEDICAL Pvt. Ltd.
02.2006 - 02.2010
- Managed the Agfa India product portfolio for Dry Imagers and CR Systems in Northern India.
- Independently handled the complete Rajasthan territory for product support and client engagement.
Education
Bachelor of Engineering - Electronics & Communication
Maharishi Dayanand University
Rohtak, Haryana05-2005
Higher Secondary -
Saint Micheal Sr. Sec School
Gurgaon03-2000
Secondary -
Saint Micheal Sr. Sec School
Gurgaon03-1999
Skills
Personal Information
7290911527
deepakdeependersingh@gmail.com
Gurugram, India
Date of birth: 22 July 1981
Languages
- Hindi
- English
Accomplishments
Fujifilm — AMULET (Japan)
Timeline
Manager - Customer Support
Fujifilm India
01.2022 - Current
Senior Service Engineer
Elekta
04.2020 - 01.2022
Deputy Manager - Customer Support
Fujifilm India
10.2011 - 03.2020
Technical Service Engineer
ADS Medical System
02.2006 - 09.2011
Service Engineer
CARDIOVAS MEDICAL Pvt. Ltd.
02.2006 - 02.2010
Bachelor of Engineering - Electronics & Communication
Maharishi Dayanand University
Higher Secondary -
Saint Micheal Sr. Sec School
Secondary -
Saint Micheal Sr. Sec School