Cricket
Deepak Deka
Partner Care Manager
Bangalore
Summary
Dynamic Partner Care Manager with a proven track record at Skyhigh Security, excelling in strategic partnership development and client engagement management. Adept at leveraging data interpretation to drive business growth initiatives and enhance channel sales operations. Known for effective communication and creative problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
4
4
Languages
Work History
Partner Care Manager
Skyhigh Security
Bangalore
03.2022 - Current
- I work for the North and South America Skyhigh Security Channel Team.
- Programs. ( Deal registrations / Incumbency and Teaming Plans / NFR ( Not for Resale )
- Quotes.
- AWS Alliance Lead.
- Worked with Labra a cloud-based software solution on setting up Skyhigh AWS Program.
- Salesforce / Google Looker Report / Power Bi Report.
- Partner / Distributor Onboarding.
- Channel Sales Operations. ( Portal Access / Product and Licensing, etc. )
- Renewal Report.
- Authorization Letter.
- Channel Agreements.
- Order Validation.
- MDF Programs.
- Rebates Programs.
Partner Support Analyst
McAfee
Bangalore
06.2016 - 03.2022
- Sales Operations.
- Partner Onboarding.
- Programs.
- Quotes.
- Inbound Call.
- South and North America Support.
- Reports.
Customer Service Specialist
Mphasis
Bangalore
05.2014 - 06.2015
- Customer Support for North America Credit Card.
- Client Service.
- Inbound and Outbound Call.
Process Executive
Cognizant
Bangalore
09.2012 - 04.2014
- Customer Service.
- US Customer Mortgage Payment.
Education
BBA - Banking And Finance
Kristu Jayanti College
Bangalore 04.2001 -
Commerce
ST. Peter's HR. Sec. School
Shillong 04.2001 -
St. Anthony's HR. Sec. School
Shillong 04.2001 -
Skills
- Customer Engagement
- Creative Problem-Solving
- Data Interpretation
- Client Account Management
- Process Improvement
- Vendor Relationship Management
- Prioritization and Time Management
- Flexibility in Changing Environments
- Effective Multitasking
- Collaborative Teamwork
- Mentoring Peers
- Self-Driven Initiative
- Building Strong Relationships
- Document Management Skills
Accomplishments
- Collaborated with different teams and vendors for the new Skyhigh Partner Portal.
- Worked on Skyhigh and Labra a Cloud based company ( Vendor ) for the Skyhigh AWS Project.
- Skyhigh AWS Operations.
Certification
Skyhigh Security - Foundational Certification
Interests
Gym
Manga / Anime
Soccer
Timeline
Skyhigh Security - Foundational Certification
05-2023
Partner Care Manager
Skyhigh Security
03.2022 - Current
Partner Support Analyst
McAfee
06.2016 - 03.2022
Customer Service Specialist
Mphasis
05.2014 - 06.2015
Process Executive
Cognizant
09.2012 - 04.2014
BBA - Banking And Finance
Kristu Jayanti College
04.2001 -
Commerce
ST. Peter's HR. Sec. School
04.2001 -
St. Anthony's HR. Sec. School
04.2001 -
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