DEEPAK G
23 East Street Vadamalaipatty (PO)
Trichy
Summary
To work in an organization where I can utilize my skills for growth of organization and the place where I can improve my knowledge.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Network Support Engineer
CMS IT Services Pvt Ltd
08.2023 - 12.2024
- Provided remote support, and executed swift installations of switches and firewalls during initial setups and critical outages.
- Implemented and managed robust firewall configurations, including policies, DNAT, port forwarding, web filters, SSL VPN, and IPSec VPN, to safeguard network infrastructure.
- Streamlined network operations by conducting firmware upgrades on all network appliances, ensuring optimal performance and security.
- Optimized network performance through efficient Wi-Fi controller management, reducing latency by 20%, and improving user satisfaction.
- Working knowledge of Ansible for network automation tasks.
- Initiated and managed network test facilities to verify network hardness, and resilience.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Led planning and technical design activities for routine operations and special projects.
- Manage the health status for firewalls, routers, switches, and access points.
- Field study and planning of Wi-Fi connectivity for the industrial area to provide connectivity to industrial-grade devices.
- Planning and deploying WAN bandwidth by auditing on a monthly basis.
- Tested and deployed the DHCP service, which was migrated from a Windows-based server.
- Involved in the planning of migrating the existing network to standard.
- Designed, implemented, and maintained network infrastructure for multiple clients, including LAN and wireless networks.
- Worked with teams to develop company-wide information assurance, security standards, and procedures.
- Configured and managed Aruba switches to ensure optimal network performance and security.
- Conducted network capacity planning and performance monitoring to identify and resolve bottlenecks.
- Traveled to client sites to perform on-site testing, WAN link migration.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Delivered the network system upgrade on time, under budget, and with minimal service interruption.
- Coordinated with MPLS (International) and local ISP to manage the criteria.
- Manage the firewall with Panorama.
- Proficient in IT Management Tools.
- Remote Application: BigFix.
- VPN: FortiClient.
- Antivirus: SentinelOne
- Backup: Commvault.
- Security: Netskope Client, Sophos.
Network Support Engineer
Utthunga Technologies Pvt Ltd
03.2022 - 04.2023
- Work with Reserve bank of India & filed work also do.
- Work with HDBFS Bank back office.
- Responsible for OS installation, troubleshooting of hardware failures
- Responsible for I/O Crimping, LAN Cable Crimping
- Having knowledge on Application troubleshooting.
- Responsible for Throughput Testing, checking the wan IPs, reliability and clear the errors.
- Having knowledge on VPN connection.
- Having knowledge on Team viewer,VNC viewer and IBM (Bigclient & Target ).
- Having knowledge on Application troubleshooting
- Analyze problems, perform troubleshooting and incident response on the system.
- Network connectivity troubleshooting, ping,ipconfig/all,getmac,ncpa.cpl.
- Responsible for maintaining & troubleshooting the network related Issues.
- Manage the service desk ticketing tool (e.g., ManageEngine/Zoho). Responsible for SLAs and maintained 100% satisfaction on CSAT feedback
- Proficient in IT Management Tools:
- Remote Application: BigFix
- VPN: FortiClient
- Antivirus: SentinelOne
- Backup: Commvault
- Security: Netskope Client, Sophos
Network Support Engineer
Aforeserve.com Ltd
11.2020 - 11.2021
- Work with Reserve bank of India & filed work also do.
- Work with HDBFS Bank back office.
- Responsible for OS installation, troubleshooting of hardware failures
- Responsible for I/O Crimping, LAN Cable Crimping
- Having knowledge on Application troubleshooting.
- Responsible for Throughput Testing, checking the wan IPs, reliability and clear the errors.
- Having knowledge on VPN connection.
- Having knowledge on Team viewer,VNC viewer and IBM (Bigclient & Target ).
- Having knowledge on Application troubleshooting
- Analyze problems, perform troubleshooting and incident response on the system.
- Network connectivity troubleshooting, ping,ipconfig/all,getmac,ncpa.cpl.
- Responsible for maintaining & troubleshooting the network related Issues.
- Manage the service desk ticketing tool (e.g., ManageEngine/Zoho). Responsible for SLAs and maintained 100% satisfaction on CSAT feedback
- Proficient in IT Management Tools:
- Remote Application: BigFix
- VPN: FortiClient
- Antivirus: SentinelOne
- Backup: Commvault
- Security: Netskope Client, Sophos
Education
BCA -
Alagappa University
karaikudi01.2025
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Ramakrishna Mission Polytechnic College
Chennai01.2020
Personal Details
Date of Birth: 1999-11-07 Languages Known: Tamil, English. Address for Communication: 23 East Street, Vadamalai Patti (P.O) Musiri (T.K), Trichy (D.K) Pin Code: 621 214. I hereby declare that the details furnished above are true to the best of my knowledge. Date: Place: (DEEPAK G)
Timeline
Network Support Engineer
CMS IT Services Pvt Ltd
08.2023 - 12.2024
Network Support Engineer
Utthunga Technologies Pvt Ltd
03.2022 - 04.2023
Network Support Engineer
Aforeserve.com Ltd
11.2020 - 11.2021
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Ramakrishna Mission Polytechnic College
BCA -
Alagappa University