Sourabh Mallakkagol
Network Support Engineer
Bengaluru,KA
Summary
Dynamic Network Support Engineer with proven expertise at Kddi India Private Limited, enhancing network performance through effective troubleshooting and robust security measures. Skilled in network configuration and incident management, I successfully reduced downtime and improved client satisfaction by streamlining support processes and implementing proactive monitoring solutions.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Network Support Engineer
Kddi India Private Limited
09.2023 - Current
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Conducted regular preventative maintenance on networks to ensure continued stability and performance.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
- Supported the growth of the organization by ensuring all network systems were scalable and capable of handling increased demands.
- Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
Network Engineer
TeamLease Services
Karwar Naval Base
05.2022 - 06.2023
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
Network Engineer
Astrikos Consultatnt Private limited
belgaum, Karnataka
12.2019 - 05.2022
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Protected forensic value of data and established monitoring and incident reporting and response procedures.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Analyzed, identified and resolved complex network hardware and problems.
Education
Diploma - Mechatronics
Motichand Lengaday Bhartesh Politechnic
Belgaum 04.2001 -
Skills
Network troubleshooting
IP addressing and subnetting
Network configuration
IP addressing
Wireless networking
Switching technologies
Routing protocols
Firewall management
Ticket management
Network security
VPN configuration
Performance tuning
Access issue resolution
Network monitoring
Vulnerability patching
Architecture design
Technical log analysis
Troubleshooting methods
Security threat mitigation
Active directory
Network support
Software installation
VPN configurations
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Support Engineer
Kddi India Private Limited
09.2023 - Current
Network Engineer
TeamLease Services
05.2022 - 06.2023
Network Engineer
Astrikos Consultatnt Private limited
12.2019 - 05.2022
Diploma - Mechatronics
Motichand Lengaday Bhartesh Politechnic
04.2001 -