Venkata Subba Reddy Kottapalle
Network Engineer
Bangalore,KA
Summary
CCNA-certified professional transitioning from IT Support to a Cisco Network Engineer role with 3+ years of hands-on experience in enterprise LAN/WAN environments. Strong expertise in routing & switching, VLANs, OSPF, and VPN technologies. Proven ability to troubleshoot complex network issues, ensure high network availability, and consistently meet SLA-driven support requirements. Experienced in Cisco devices, incident management, and network monitoring tools with a focus on delivering reliable network performance
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Network Support Engineer
Allied Digital Services
04.2024 - Current
- Troubleshoot OSPF and BGP routing issues, and resolve P1, P2, and P3 incidents within SLA.
- Configure VLANs, IP addressing, VPN tunnels, and WAN circuits.
- Perform Cisco router and switch configuration and troubleshooting.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
- Monitored network hardware operations to evaluate proper configuration.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Performed regular audits on network devices for policy compliance, identifying areas requiring improvement or remediation efforts.
- Diagnosed and executed resolution for network and server issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
IT Support Engineer
Sysquali
09.2022 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored system performance to maintain system integrity.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured and installed computer systems for other sub-organizations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Installed and configured computer systems and applications, leading to smoother operations.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Education
Bachelors of Technology - Mechanical Engineering
Sri Venkateswara Institue of Science And Technology
Kadapa, India 04.2001 -
Bachelors of Diploma - Mechanical Engineering
Global College of Engineering And Technology
Kadapa, India 04.2001 -
Skills
Network troubleshooting
IP addressing and subnetting
Network configuration
IP addressing
Routing protocols
Ticket management
Firewall management
VPN configuration
Root-cause analysis
Network infrastructure
Network support
Troubleshooting skills
Network diagnostics
Network protocols
User support
TCP/IP protocol
Software installation
VPN configurations
Certification
CCNA - Cisco Certified Network Associate
Timeline
CCNA - Cisco Certified Network Associate
01-2029
Network Support Engineer
Allied Digital Services
04.2024 - Current
IT Support Engineer
Sysquali
09.2022 - 03.2024
Bachelors of Technology - Mechanical Engineering
Sri Venkateswara Institue of Science And Technology
04.2001 -
Bachelors of Diploma - Mechanical Engineering
Global College of Engineering And Technology
04.2001 -