Ganesh Srikanth
Chennai
Summary
Dynamic Network Support Engineer with a proven track record at Tata Consultancy Services, excelling in network troubleshooting and performance monitoring. Adept at configuring routers and switches while fostering cross-functional collaboration. Recognized for enhancing network efficiency and delivering exceptional client support, driving continuous process improvement in network infrastructure.
Seasoned Network Support Engineer with background in troubleshooting, diagnosing and resolving network system issues. Strong knowledge of networking protocols and infrastructure design principles. Demonstrated ability to implement network security measures, enhance systems performance, and train team members on new technologies. Proven record of improving system uptime and efficiency, ensuring seamless business operations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Network Support Engineer
Tata consultancy services
Chennai
07.2016 - Current
- Analyzed system requirements to support project development and implementation.
- Collaborated with cross-functional teams to troubleshoot software issues effectively.
- Developed documentation for system processes and user guides for stakeholders.
- Supported network infrastructure by troubleshooting connectivity issues and performing root cause analysis.
- Configured routers and switches to ensure optimal performance and security compliance.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
- Documented network configurations and procedures for operational consistency and knowledge sharing.
- Monitored network performance using monitoring tools to identify potential problems proactively.
- Provided technical support to clients, resolving service requests in a timely manner.
- Trained junior staff on best practices for network maintenance and troubleshooting techniques.
- Provided technical support for users having difficulty connecting to or using the network.
- Responded promptly to user requests for assistance with any type of networking issue.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Installed and configured new hardware and software components related to networking issues.
- Monitored the performance of the network to ensure optimal levels of service.
- Assisted with developing new strategies for improving overall network performance.
- Evaluated existing processes related to managing networks resources in order to identify areas needing improvement.
- Created detailed documentation regarding all aspects of the networks configuration and setup process.
- Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Maintained positive working relationship with fellow staff and management.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Education
B.tech - Information Technology
SRM Easwari Engineering College
Chennai, India 09.2012 - 04.2016
Skills
- Network troubleshooting
- Router configuration
- Switch management
- Cross-functional collaboration
- Performance monitoring
- Client support
- Vendor coordination
- Problem solving
- Effective communication
- Process improvement
- Network infrastructure
- Routing protocols
- Incident management
- Network configuration
- Network monitoring
- Ticket management
- Root-cause analysis
- Switching technologies
- Cisco systems
- Troubleshooting skills
- Network support
Languages
English
Upper Intermediate
B2
Tamil
Advanced
C1
Hindi
Beginner
A1
Timeline
Network Support Engineer
Tata consultancy services
07.2016 - Current
B.tech - Information Technology
SRM Easwari Engineering College
09.2012 - 04.2016
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