

Dynamic and results-driven Hotel Operations Manager with over two and a half years of experience overseeing comprehensive hotel operations to achieve key business objectives. Proven expertise in business strategy, revenue and market analysis, inventory control, budget management, and P&L oversight. Skilled in recruitment and culture training, with a strong focus on enhancing guest satisfaction. Adept at managing fine dining and high-volume banqueting operations for events accommodating up to 3,000 guests within a 280-room hotel environment.
East African Coastal-280 rooms inventory hotel with Operational efficency of 18 conference halls,3 Beautifull land scape garden for wedding up to 1200 pax, East African Biggest Convention center to serve 3000 pax,Coastal best Aqua safari water park, 4 F & B Outlets (Old Town Bistro-Café', Infinity Deck, Kone Kone Lounge, Jambo bar Bugeting & Forecasting,Market & Revenue analysis for Busniess strategies,P & L ,Capex & Opex Management,Inventories Management, Finacial efficency & performance.
FINANCIAL PERFORMANCE
Revenue & Market Analysis
Business Strategy
Budgeting & Forecasting
P & L management
Capex & Opex management
Inventories Management
Departmental costing
STAFF DEVELOPMENT
Recruiting & Retention Focus
Talent optimization Growth
Genuine enthusiasm fuels
Motivation / empowerment/Result Orientation
CUSTOMER SERVICE
Guests' satisfaction Experience
Customer retention
Quality assurance Standards
OPERATIONS MANAGEMENT
Operational Efficiency-Day to Day Operations
DMC/TMC/OTA Dynamic pricing
Guest Feedback & Improvement
Occupancy & Revenue Management