DEEPAK KRISHNAN
Bangalore
Summary
To Work in An Organization Where Culture of Freedom and Working for Initiatives is Ensured, Facilitating My Contribution Through Thoughts and Action to the company’s vision and thus achieve self development by a Significant Role in Building Organization.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
16
16
years of professional experience
Work History
OUTLET MANAGER
VEDA DAIRY PRIVATE LIMITED
Bangalore
12.2022 - Current
- Company Overview: Icecream
- Maintaining 13 stores in Karnataka 9 In Bangalore and 4 in Mysore
- Conducting regular site visits to monitor operations, address issues, and solving the issues
- Building and maintaining relationships with local businesses, and customers to enhance the company’s brand and market presence
- Analysing sales data and market trends to identify opportunities for growth and areas for improvement
- Reporting to senior management on area performance, challenges, and strategic initiatives
- Handling customer complaints and resolving issues that escalate beyond the store level
- Ensuring all locations comply with health and safety regulations to provide a safe environment for employees and customers
- Checking expire products and taking necessary action
- Checking the standards as per company policy
- Recruitment of staffs and training
- Tracking daily sales and giving targets to the sales team
- Maintain all safety measures
- Icecream
Store Manager
Shri Dhivyam Super Market
Bangalore
12.2019 - 12.2022
- Respond to customer complaints and comments
- Ensure excellent customer service
- Issue receipts, refunds, and credits
- Inventory management
- Overseeing pricing and stock control
- Purchasing inventory based on trends and customer interest
- Displaying merchandise to maximize appeal
- Dealing with customer queries and complaints
- Ensuring customers leave the store feeling satisfied
- Profitability Setting and meeting sales targets
- Motivating staff to meet sales targets
- Maximizing profitability
- Ensuring compliance with health and safety legislation
- Communicating with staff, vendors, and customers
- Developing strong, lasting business relationships
- Preparing promotional materials and displays
- Identifying and resolving problems as they arise
- Making decisions to improve the store’s performance
Cold Storage Incharge
I -NXT
Bangalore
03.2018 - 11.2019
- Company Overview: Swiggy
- Receiving, storing, testing, and shipping items kept in cold storage
- Implementing warehouse safety programs that specifically apply to cold storage
- Dealing with customer questions and complaints
- Reviewing work orders to determine forecasts so that you can make plans for peak delivery periods
- Creating working schedules for pickups and deliveries of cold items
- Supervising staff and provide them with relevant training on all aspects of the operation
- Working to develop an efficient cold storage layout to maximize storage space and ease of movement within the facility
- Swiggy
Head cashier
Future Group
Hyderabad
05.2014 - 03.2018
- Company Overview: Big Bazaar
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Identify and communicate any accounting related issues to management promptly
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Sales consistently generated additional revenue through skilled sales techniques
- Conflict resolution responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction
- Customer assistance worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed
- Customer interface greeted customers upon entrance and handled all cash and credit transactions
- Surprise cash checks in cash counters
- Giving targets to cashier’s also for achieving sales
- Big Bazaar
Accountant
Navigator Technical Services
Ernakulam
05.2009 - 06.2011
- Collect, interpret and review financial information
- Predict financial trends
- Reports for management and stakeholders
- Advice on company’s future business decisions
- Produce financial reports
- Create budgets, account payables, account receivables, and expenses
- Develop long-term business plans
- Review, monitor and manage budgets
- Develop strategies for minimal financial risk
- Analyse market trends and competition
Education
MBA - Finance
Bharathiyar University
Tamil Nādu05-2016
B.Com. -
M.G. University
Kottayam09-2013
12th -
HSE
Kerala03-2006
10th -
SSL
Kerala03-2004
Skills
- Work under pressure
- Adaptive to work environment
- Managerial skills
- Interpersonal skills
- Communication skills
- Accuracy
- Attention to details
- MS Office
- MS Word
- MS Excel
- MS PowerPoint
- Store operations
- Sales negotiation
- Staff scheduling
- Operations management
Languages
- English
- Malayalam
- Hindi
- Tamil
- Telugu
- Kannada
Disclaimer
I hereby declare that all the information stated above are true and correct to the best of my knowledge and belief.
Personal Information
Date of Birth: 05/14/89
Place
Bangalore, Karnataka
Timeline
OUTLET MANAGER
VEDA DAIRY PRIVATE LIMITED
12.2022 - Current
Store Manager
Shri Dhivyam Super Market
12.2019 - 12.2022
Cold Storage Incharge
I -NXT
03.2018 - 11.2019
Head cashier
Future Group
05.2014 - 03.2018
Accountant
Navigator Technical Services
05.2009 - 06.2011
MBA - Finance
Bharathiyar University
B.Com. -
M.G. University
12th -
HSE
10th -
SSL