Deepak Kumar

• Communicated technical development stages and provided design support to stakeholders.
• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Partnered with development team on product development and application support plans.
• Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
• Drafting and maintaining ZLD, MOP and other operational documents.
• Project: Singtel Optus Pty Limited (Australia)
• Maximized proficiency in Python, Shell, Mysql and PL-SQL to prepare and present technical reports and effectively support cross-functional teams.
• Improved application performance through optimization of flow processes.
• Backup and restoration of OS and database.
• Project: DataStream Technology (Brunei)
• Moved applications from monolithic to microservices.
• Learned and adapted quickly to new technology and software applications. like Docker, Kubernetes.
• Managing application support and Postgress DB (Data ingestion)

• Addressed technical issues and guided end users through resolution.
• Supported software integration and implemented maintenance enhancements.
• Managing KPI, application support, BTS stats report for pan India

• Identify network issues and basic troubleshoot.

• Follow ITIL process to resolve incident with Critical, High and major severity.