Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sivagowri S

Bengaluru

Summary

To work in a firm with a professional work driven environment where I can utilize and

apply my knowledge, skills which would enable me as an expertise to grow fulfilling the

organizational goals.

Overview

4
4
years of professional experience

Work History

Application Support Engineer

SHRI SAI TECHNOLOGIES
Bengaluru
08.2022 - 01.2023
  • Spearheaded the installation and configuration of the application called contrast and netsparker from scratch
  • Contributed to our monitoring infrastructure by working with tools such as grafiana and datadog
  • Familiar with Vulnerability, reporting, tracking and remediation processes, methodologies and strategies
  • Understanding of network protocols (TCP/IP, UDP, IPSEC, HTTP, HTTPS)
  • Familiar with Software Development Life Cycle processes with the Agile methods for the project planning and execution
  • Creating a MOP for the issue and performing the activity to rectify it with the help of onshore superiors.
  • Worked on application development, B2B architecture, and Kubernetes.
  • Working knowledge of highly available, secure monitoring infrastructures
  • Define and deploy common approaches for processes such as build, schedules, deployments, release request, Environment outage tracking and resolution
  • Conducting security audits and penetration testing
  • Responsible for the design, support and maintenance of a large monitoring infrastructure

Cloud support Engineer

NOKIA NETWORKS
Chennai
05.2021 - 08.2022
  • Monitoring the live nodes by using the tools Nexenta and TemIP and the graphical view was analysed using grafiana and prometheus
  • Supporting Onshore engineers on rectifying the alarms available in the active network Raising the Ticket using the Network Service Manager (NSM) Tool
  • Coordinating with various teams for fault rectification
  • Handling alarms of Compute, Storage, Network and the open stack components via CIC and FUEL
  • Troubleshooting the storage related issue and taking care of partitioning the disk
  • Health checks of the live nodes done via CEE, SDN, DHCP, Nexenta and Dell avamar for the backup and recovery
  • Monitoring tools such as Opsview, Nagios, and AppDynamics
  • Understand cloud-specific monitoring tools like AWS CloudWatch, Azure Monitor, or Google Cloud Operations Suite
  • Work on setting up monitoring and alerting for cloud resources
  • Familiarity with ITIL practice
  • Experience using incident management tools like ServiceNow, Jira, or PagerDuty
  • Participate in on-call rotations and maintain detailed logs for incidents
  • Document RCA for incidents and suggest preventive measures

Customer executive L1

SUTHERLAND GLOBAL SERVICES
Chennai
11.2018 - 02.2020
  • Served 85-95 customers per day with 100% Accuracy
  • Excellent Customer service skills and positive attitude as demonstrated by receiving Employee of the month for 3 consecutive months
  • Work through the customer conflicts and provide resolution in a positive manner
  • Understanding the query and helping the customer by going an extra mile
  • SLA Tracking

Education

Bachelor of Computer Science and Engineering -

PRINCE DR.K VASUDEVAN COLLEGE OF ENGINEERING AND TECHNOLOGY
Chennai, TN
05.2018

Skills

  • Application monitoring
  • Performance evaluation
  • ITIL framework
  • Application process improvement
  • Technical troubleshooting
  • Incident management
  • Root cause identification
  • System performance
  • Performance analysis

Timeline

Application Support Engineer

SHRI SAI TECHNOLOGIES
08.2022 - 01.2023

Cloud support Engineer

NOKIA NETWORKS
05.2021 - 08.2022

Customer executive L1

SUTHERLAND GLOBAL SERVICES
11.2018 - 02.2020

Bachelor of Computer Science and Engineering -

PRINCE DR.K VASUDEVAN COLLEGE OF ENGINEERING AND TECHNOLOGY

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Sivagowri S