Sivagowri S
Bengaluru
Summary
To work in a firm with a professional work driven environment where I can utilize and
apply my knowledge, skills which would enable me as an expertise to grow fulfilling the
organizational goals.
Overview
4
4
years of professional experience
Work History
Application Support Engineer
SHRI SAI TECHNOLOGIES
Bengaluru
08.2022 - 01.2023
- Spearheaded the installation and configuration of the application called contrast and netsparker from scratch
- Contributed to our monitoring infrastructure by working with tools such as grafiana and datadog
- Familiar with Vulnerability, reporting, tracking and remediation processes, methodologies and strategies
- Understanding of network protocols (TCP/IP, UDP, IPSEC, HTTP, HTTPS)
- Familiar with Software Development Life Cycle processes with the Agile methods for the project planning and execution
- Creating a MOP for the issue and performing the activity to rectify it with the help of onshore superiors.
- Worked on application development, B2B architecture, and Kubernetes.
- Working knowledge of highly available, secure monitoring infrastructures
- Define and deploy common approaches for processes such as build, schedules, deployments, release request, Environment outage tracking and resolution
- Conducting security audits and penetration testing
- Responsible for the design, support and maintenance of a large monitoring infrastructure
Cloud support Engineer
NOKIA NETWORKS
Chennai
05.2021 - 08.2022
- Monitoring the live nodes by using the tools Nexenta and TemIP and the graphical view was analysed using grafiana and prometheus
- Supporting Onshore engineers on rectifying the alarms available in the active network Raising the Ticket using the Network Service Manager (NSM) Tool
- Coordinating with various teams for fault rectification
- Handling alarms of Compute, Storage, Network and the open stack components via CIC and FUEL
- Troubleshooting the storage related issue and taking care of partitioning the disk
- Health checks of the live nodes done via CEE, SDN, DHCP, Nexenta and Dell avamar for the backup and recovery
- Monitoring tools such as Opsview, Nagios, and AppDynamics
- Understand cloud-specific monitoring tools like AWS CloudWatch, Azure Monitor, or Google Cloud Operations Suite
- Work on setting up monitoring and alerting for cloud resources
- Familiarity with ITIL practice
- Experience using incident management tools like ServiceNow, Jira, or PagerDuty
- Participate in on-call rotations and maintain detailed logs for incidents
- Document RCA for incidents and suggest preventive measures
Customer executive L1
SUTHERLAND GLOBAL SERVICES
Chennai
11.2018 - 02.2020
- Served 85-95 customers per day with 100% Accuracy
- Excellent Customer service skills and positive attitude as demonstrated by receiving Employee of the month for 3 consecutive months
- Work through the customer conflicts and provide resolution in a positive manner
- Understanding the query and helping the customer by going an extra mile
- SLA Tracking
Education
Bachelor of Computer Science and Engineering -
PRINCE DR.K VASUDEVAN COLLEGE OF ENGINEERING AND TECHNOLOGY
Chennai, TN05.2018
Skills
- Application monitoring
- Performance evaluation
- ITIL framework
- Application process improvement
- Technical troubleshooting
- Incident management
- Root cause identification
- System performance
- Performance analysis
Timeline
Application Support Engineer
SHRI SAI TECHNOLOGIES
08.2022 - 01.2023
Cloud support Engineer
NOKIA NETWORKS
05.2021 - 08.2022
Customer executive L1
SUTHERLAND GLOBAL SERVICES
11.2018 - 02.2020
Bachelor of Computer Science and Engineering -
PRINCE DR.K VASUDEVAN COLLEGE OF ENGINEERING AND TECHNOLOGY