Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Mohit Kumar

Mohit Kumar

Gurgaon

Summary

Application support engineer with strong background assessing issues to restore applications and related technical issues. Demonstrated success in determining root causes of problems and writing or updating code to resolve. Accuracy-driven when testing solutions to check functionality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Application Support Engineer

ToTheNew
Noida
04.2021 - Current
  • Analyzed system performance metrics, including CPU utilization, memory usage, and disk space.
  • Tested software applications prior to production deployment to ensure reliability.
  • Created documentation for applications to enhance user understanding and facilitate adoption.
  • Performed root cause analysis on complex production incidents and implemented preventive measures.
  • Provided technical guidance to users on installation, configuration, upgrades, and troubleshooting.
  • Resolved escalated application support tickets within agreed SLAs to maintain service levels.
  • Worked in production, UAT, staging environments and deployment .
  • Collaborated with IT teams on system integration projects across multiple platforms and technologies.
  • Participated in on-call rotations to provide 24/7 production support and minimize downtime.
  • Trained and mentored new team members on application support processes and best practices.
  • Prepared post-incident reports (PIRs) and shared learnings to prevent recurrence.
  • Coordinated with vendors and third-party service providers for application support and issue resolution.
  • Monitored end-user activities in supported software applications to identify improvement areas.
  • Configured and maintained monitoring and alerting tools (site 24*7,grafana, CloudWatch, to proactively detect issues.

IT Support Engineer

Publicis Sapient
Noida
06.2019 - 04.2021
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Created technical documentation for internal use by IT staff members.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Used remote login tools to assist clients with technical and product questions.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.

Education

Master of Science - MCA

Amity University
Greater Noida

Bachelor of Science - Science

Kendriya Vidyalaya Namkum
Ranchi

Skills

  • ITIL framework
  • Cloud computing
  • Cloud services
  • Issue troubleshooting
  • Application process improvement
  • Application monitoring
  • Technical documentation
  • Incident management
  • Operating Systems: Linux, Windows
  • Cloud & Monitoring Tools: AWS CloudWatch, Site24x7, Nagios, Splunk, Grafana
  • Databases: MySQL, SQL Server (mention if you run queries for issue analysis)
  • Ticketing Tools: ServiceNow, JIRA, Freshservice
  • CI/CD & Version Control: Jenkin
  • Datadog, New Relic
  • AWS CloudWatch
  • Octopus Deploy
  • AWS (EC2, RDS, S3,VPC, CloudWatch, IAM, EKS,ECS)

Certification

  • ITIL Certified

Accomplishments

  • Spot Award
  • Employee of the Month

Timeline

Application Support Engineer

ToTheNew
04.2021 - Current

IT Support Engineer

Publicis Sapient
06.2019 - 04.2021

Master of Science - MCA

Amity University

Bachelor of Science - Science

Kendriya Vidyalaya Namkum

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Mohit Kumar