Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAKTHIGANESH PARTHIBAN

Chennai

Summary

Seasoned Application Support Engineer and Technical Lead with a proven track record at IBM INDIA and Tata Consultancy Services. Expert in technical troubleshooting and cross-functional coordination, significantly enhancing system reliability and reducing downtime. Skilled in SQL, Linux/Unix, and incident management, demonstrating strong analytical skills and a commitment to excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Application Support Engineer

IBM INDIA private Limited
Chennai
08.2022 - Current
  • Analyzing the issues and resolving them, proposing a workaround to maintain business continuity, and ensuring minimum business downtime.
  • Coordinate with the design and development teams to resolve complex application and system issues.
  • Troubleshoot and rectify application issues.
  • Identified the repeated issues and implemented action plan for 50% of ticket reduction
  • Perform root cause analysis to identify the reasons for the underlying issue.
  • Management communication and client relationship management in partnership with other level support teams, including infrastructure support team members.
  • Supports production changes implementation to ensure smooth rollouts.
  • Training mentorship will be provided on monitoring investigation tools.

IBM INDIA private Limited (Under the Payroll of US Service Group Private Limited )
Chennai
05.2021 - 08.2022
  • Troubleshot application errors by reviewing log files and system configuration settings.
  • Performed root cause analysis of application issues and identified solutions.
  • Monitored system performance metrics to identify potential problems before they occur.
  • Investigated customer reported problems related to software applications and identified solutions to resolve them.

Technical Lead

Tata Consultancy services
Chennai
02.2012 - 02.2020
  • Incident ticket management and SLA management.
  • Batch Job Monitoring, Alert Monitoring, and Event Management Monitoring. Writing or updating JIL script to schedule jobs in the Autosys system.
  • Worked with the software development team on reported errors and bugs in the newly released software, and assisted in the deployment of release fixes.
  • P1, P2 ticket handling - initiating a bridge call and engaging appropriate resources on the call per defined practice and protocol.
  • Provided 24×7 operational support to all production practices on holidays and weekends, coordinated with IT groups and external vendors, and ensured effective application services to ensure the reliability of all applications.
  • Ensure all changes are adhering to the change management process, and coordinate all activities necessary to control, track, and audit changes in the environment.
  • Audits and manages the process lifecycle and reports to upper management. Schedules urgent CAB/XCAB meetings when necessary. Evaluates performance metrics against defined critical success factors and institutes actions to correct shortcomings or further streamline processes as necessary. Responsible for reviewing the Change Schedule (CS) for conflicts. Chairs CAB. Reports Change Management activities to upper management.
  • Produce management reports. Responsible for the education of the Change Management process.

Sr.Customer Service Associate

First Source Solution Pvt Ltd
Chennai
09.2009 - 02.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Utilized problem solving skills to resolve complex customer issues.

Education

Bachelor of Science - Computer Science

GTN Arts College
DINDIGUL
04-2009

Skills

  • SQL, Linux/Unix
  • Kubernetes,Kibana,Splunk,Dynatrace
  • ServiceNow,BMC,Etc
  • SOAP, Postman
  • AWS and Azure
  • Cross-functional coordination
  • ITIL framework
  • Technical troubleshooting
  • Application flow processes
  • Disaster recovery Testing
  • Root cause identification
  • Incident management
  • Strong analytical skills
  • Microservices

Certification

  • AWS Certified Cloud Practitioner(X2E3T8TJ5BR41RW4)

Timeline

Application Support Engineer

IBM INDIA private Limited
08.2022 - Current

IBM INDIA private Limited (Under the Payroll of US Service Group Private Limited )
05.2021 - 08.2022

Technical Lead

Tata Consultancy services
02.2012 - 02.2020

Sr.Customer Service Associate

First Source Solution Pvt Ltd
09.2009 - 02.2012

Bachelor of Science - Computer Science

GTN Arts College

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