Saiprakash Gaikwade

Accumulated 5.3 years of IT experience at TATA Consultancy Services in Banking and Insurance domain.

• Managed critical production support incidents for Western Union, delivering timely estimated resolutions within SLA.
• Conducted incident management prioritizing root cause analysis to enhance problem resolution through ServiceNow.
• Collaborated with development teams on application enhancements, unit testing, and deployment processes.
• Demonstrated strong understanding of ITIL principles, achieving Foundation Certification internally.
• Executed proactive monitoring of internal applications to implement preventative measures against issues.
• Provided 24/5 support, extending shifts as needed during high-demand situations.
• Experience working onsite on multiple applications, with hands-on experience in Oracle SQL, PL/SQL programming, Java, and monitoring tools like Dynatrace, Splunk, OpenSearch, and Elastic Stack Kibana.