PADMANABHAN ELANGO MANIVANNAN

Key Responsibilities:

• Monitoring and Management: Oversaw slot machines, gaming devices, and customer activity, ensuring accurate slot accounting and player tracking data collection. Continuously monitored floor activity to enhance the security of games and ensure employee accountability through detailed reporting.
• Troubleshooting and Support: Adhered to Key Performance Indicators (KPIs) of the support process, providing swift and effective solutions to technical issues.
  Executed data fixes for critical application engines using SQL database queries, promptly addressing problems encountered in casino operations. Developed and implemented appropriate workarounds to maintain seamless casino floor operations.
• Collaboration and Issue Resolution: Collaborated closely with support, installation, and development teams to resolve existing issues in various application modules. Conducted thorough analysis, debugging, and documentation, followed by rigorous follow-ups to ensure comprehensive problem resolution. Implemented SSL/TLS certificates for multiple web applications, enhancing data security and compliance.
• Global Customer Support: Delivered exceptional support to casinos across diverse regions, including the United States, Canada, South America, Australia, New Zealand and South Africa. Adapted a dual approach focusing on both customer-first and employee-first principles, maintaining KPIs and meeting target deadlines with ease. Effectively managed support tickets ranging from high to low priority, ensuring adherence to Service Level Agreements (SLAs) and guaranteeing superior customer satisfaction.
  

• Playing a significant role as a team lead for eCommerce and web application support teams
• Meticulously analyzing software application functionality and recommending improvements
• First in the account to successfully implement agile workflow and conduct numerous SCRUM meetings
• Efficiently providing L3 support and maintenance of Payment Gateway for Liverpool Victoria Insurance company
• Handling the responsibilities of a Lead Engineer while replacing a G6 resource
• Maintaining records of configuration changes, documenting processes and dealing with application updates
• Developing and releasing quarterly updates for the Travel Insurance application
• Noteworthy Accomplishment: Achieved ACE award for overall outstanding performance - May 2020

• Developed an online portal validation system using MicroServices
• Designed, developed and deployed an end-to-end application built on Spring MVC
• Expertise in J2EE tools, JIRA and GIT frameworks
• Expertise JUnit and Mockito for Scripting Unit Test
• A profound comprehension of Microservice Architecture
• Noteworthy Accomplishment: SPOT award for remarkable performance - Dec 2019

• Acted as a full-stack application development trainee
• Successfully designed, developed and deployed an end-to-end application built on Spring MVC
• Followed Agile methodology and been a successful SCRUM master