Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Abhijeet Gurav

Mumbai

Summary

Dedicated Application Support Engineer with 3.10 years of specialized experience in job monitoring, SQL, Linux and PL/SQL. I am seeking a dynamic role where I can apply my technical expertise to ensure the seamless operation of enterprise applications. Passionate about solving complex issues and committed to continuous improvement, I excel at collaborating with cross-functional teams to deliver superior support and innovative solutions.

Overview

4
4
years of professional experience

Work History

Application Support Engineer

CMS
Mumbai
11.2024 - Current

Automated customs clearance streamlines processing of courier shipments, minimizing manual intervention.
Utilized barcode scanners for accurate consignment accounting.
Enabled real-time tracking for stakeholders to monitor shipment status effectively.
Implemented paperless clearance with digital invoice uploads and compliance documentation.
Facilitated quick clearance for low-risk consignments through automated risk management.
Provided online duty payment options for seamless transactions between importers and exporters.
Ensured robust security measures using advanced technology for data protection.
Reduced waiting times significantly, enhancing movement of goods in customs clearance.

Application Support Engineer

Bridgersoft Solution
Mumbai
07.2021 - 08.2024
  • Streamlined loan application process to enhance accessibility for borrowers.
  • Facilitated digital verification procedures to improve efficiency and transparency.
  • Enabled real-time tracking of loan details through comprehensive dashboards.
  • Reduced paperwork requirements, simplifying overall loan management workflow.

Education

Bachelor of Computer Applications - Computer

Savitribai Phule Pune University
Pune

Skills

  • Linux and shell scripting
  • SQL and PLSQL
  • Database management and queries
  • Troubleshooting and real-time tracking
  • ServiceNow and ITIL processes
  • Remote access tools
  • Database query optimization
  • Application deployment

Affiliations

Checking emails, alerting any tickets, and acknowledging them with their priority

Database monitoring and checking application issues

We need to continuously monitor the application Linux server status, database server status, important services status, mount point status, CPU, and memory utilization

Good knowledge of Linux commands and PLSQL, like stored procedures, cursors, and views

I am responsible for providing L1 and L2 support to the client on a 24/7 basis, checking banking application issues, and fixing them. We are responsible for joining multiple calls and handing over calls with team members

Execution of DML statements in SQL Server to analyze and rectify issues.

Timeline

Application Support Engineer

CMS
11.2024 - Current

Application Support Engineer

Bridgersoft Solution
07.2021 - 08.2024

Bachelor of Computer Applications - Computer

Savitribai Phule Pune University

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